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Sinopsis

Conflict resolution is not a skillset that comes naturally for most of us because our egos will always want to defend us by proving we’re correct at the expense of actually working to a resolution, so what can we do to understand the psychology of conflict resolution and improve our conflict resolution skills? What to Listen For What core psychological principles cause unnecessary conflict and what can you do to deal with them? What are the different phases of conflict resolution? What can you do to develop the skills required for effective conflict resolution and how can they save you from sabotaging your jobs, friends, or relationship? How did Judy Ringer get her start in conflict resolution? During conflict, why do we default to wanting to be right instead of being curious about the other side, and what can we do to flip that switch so we can deal with conflict more effectively? How can using open questions instead of statements or closed questions lead to an environment better suited for conflict