Salesforce Developer Podcast

Join me and our guests Keegan Klauke and Subi Philip from MRE Consulting as we journey back in time to explore their early experiences with computers. Keegan shares his passion for computer hardware and programming, sparked by early video games, while Subi talks about his initial coding experience in high school. From their first encounters with the Commodore 64 to their entrance into the Salesforce ecosystem, their stories provide a unique look into the evolution of computer technology. Listen in as we explore the integration of chatbots with Apex processes, discussing the different use cases for designing chatbots and the importance of AI in understanding customer intent. We address concerns about toxicity and hallucinations in chatbot behavior and how to prevent them. We also discuss the process of designing and testing chatbots within the Salesforce ecosystem, discussing the importance of mapping user questions to predefined intents and providing structured responses. Whether you're looking to build mode