Toojays Radio

SummaryIn this conversation, Lee Martin and Geraldine Hickey discuss the challenges leaders face when navigating difficult conversations. They explore the importance of mindset, preparation, and understanding feedback culture in fostering effective communication. Geraldine emphasizes the need for consistency in leadership practices and the role of HR in supporting managers during challenging discussions. The conversation highlights the significance of building trust and relationships within teams to facilitate open dialogue and address conflicts effectively.TakeawaysDifficult conversations are a normal part of leadership.Avoiding conflict can lead to bigger issues down the line.Preparation is essential for effective communication.Understanding your feedback culture is crucial.Trust relationships make difficult conversations easier.Consistency in management practices builds credibility.Feedback should be given regularly, not just when things go wrong.Leaders should reflect on their own mindset before addressin