Albuquerque Business Podcast

This is the Albuquerque Business Podcast with your host Jason Rigby. Each week we interview leading local business leaders to inspire the vision and the spirit that is in every entrepreneur. We discuss strengths, weakness, strategies, systems and the problems we can all solve together to fulfill a shared vision of a new future for Albuquerque. I got an email this week from Steve Gutzler and he had these questions in his email and I think it is a powerful team exercise to ask them and then sit back and listen. Put these questions on your whiteboard and let your team answer them. Ohh before you begin the team meeting record it on your iphone just put on the recorder app… then listen to it multiple times.  Here is part of the email… I've outlined four big questions to ask yourself (and maybe your team too) when it comes to creating these experiences.  Was the customer "surprised and delighted" in a good way? Was the customer happier after the experience compared to before? Did they feel special and valued? Do t