Paper Napkin Wisdom - Podcast And Blog For Entrepreneurs, Leaders And Difference-makers

EP 252 - The Customer Isn’t Always Right – Your Team Comes First: Wisdom from Christine McDannell

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Sinopsis

Christine McDannell is a serial entrepreneur, author of The Resilient Founder, and a passionate advocate for building businesses that align with long-term legacy and personal purpose. She’s launched and sold multiple companies, including a 7-figure exit, and now focuses her energy on guiding purpose-driven founders through her work at Kindred Quarters and Kndrd.io.  In Episode 252 of Paper Napkin Wisdom, Christine shared a bold but essential truth that many leaders need to hear: “The customer is not always #1… your team is #1!” It's a deceptively simple statement scrawled on a paper napkin—but its implications for leadership, culture, and long-term success are massive.  “If you take care of your team, they will take care of your customers,” Christine said during our conversation. “But if you prioritize the customer at the expense of your team, eventually you’ll lose both.”  Christine’s leadership philosophy is deeply rooted in legacy thinking. She believes that what you build should matter long after you're g