Drive Your Channel Productivity Globally

AI Disrupts Telco: Channel and Workforce Impact In this high-energy episode, Sugata Sanyal, Founder & CEO of ZINFI, hosts Kameron Olsen, a seasoned telecom entrepreneur and expert in the TSD (Technology Solutions Distributor) ecosystem. Kameron brings two decades of experience in the telecom channel, covering everything from analog phones to SaaS-based UCaaS platforms. This insightful conversation explores how AI transforms customer experience and disrupts workforce models and operational dynamics. They discuss the convergence between TSDs and MSPs, the evolution from CapEx hardware to OpEx cloud, and how telcos adapt to customer demands for cybersecurity and automation. With AI reshaping contact centers, sales models, and digital infrastructure, this episode delivers critical takeaways for anyone in the channel. Listen in to understand why telecom's next wave of value lies in advisory-led, AI-powered ecosystems and how partners can lead in this shift.