Drive Your Channel Productivity Globally

The Future of Managed Service Providers in the Age of AI and Automation In this insightful episode of the ZINFI Podcast series, Sugata Sanyal, Founder & CEO of ZINFI, welcomes Erick Simpson, an MSP industry veteran and thought leader, to discuss the radical evolution of Managed Service Providers (MSP) and the pivotal role of AI and automation in shaping their future. Drawing from his two-decade journey in the MSP world, Erick provides a masterclass on transforming from break-fix support to strategic, consultative, subscription-based services. The conversation traces key turning points—like the rise of remote monitoring, vendor management innovation, and the impact of the COVID-19 pandemic—while focusing on what lies ahead. From smart dispatch to agentic AI, this episode breaks down the tools, tactics, and team transformations defining modern MSPs. Whether you're a vendor, systems integrator, or partner program leader, this discussion delivers actionable insights into where MSPs have been, where they are n