Hospitality Mavericks Podcast

In this insightful episode, Michael engages with Jo Harley to discuss the importance of value-led businesses, the power of feedback, and how putting people first can be a competitive edge. Jo shares her journey in the hospitality industry, from starting accidentally in a pub to working with Bacardi and eventually co-founding Korero and Hendrick and Hyde. She emphasizes the importance of having structured conversations to ensure employee satisfaction and retention. Jo also touches on the role of AI in improving business operations and the insights gained from the 'Best Places to Work' survey in hospitality. The conversation is filled with practical tips on how to build a positive work culture and ensure effective communication within organizations.Connect with Jo:https://www.linkedin.com/in/jo-harley/https://www.hellokorero.co/https://www.hendrickandhyde.com/Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out her