Within The Trenches

Ep 612 features Lani, a CTO and 911 professional with Round Rock PD, TX. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Lani’s unique journey from caring for police K9s to answering life-changing emergency calls The biggest challenges and lessons of 911 call taker training How previous customer service experience prepped Lani for high-stress calls Personal stories from the front lines, including handling officer emergencies and emotional calls The importance of support, mentorship, and mental health resources for dispatchers If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.