Saas Sessions With Sunil

Bhaskar Roy, Chief of AI Products and Solutions at Workato, breaks down the fundamental shift from app-centric thinking to agent-first architecture. This conversation cuts through the AI hype to reveal how enterprises are moving beyond simple content generation to deploy agents at the core of business processes—from quote-to-cash workflows to IT helpdesk operations. Roy reveals the critical gap between low-agency experimentation and high-value automation, outlines the governance frameworks required for autonomous agents, and explains why getting hands-on is the only way to separate signal from noise in the agentic era.Key Takeaways1. The Agency Gap: Most Companies Are Stuck in Low-Value TerritoryGartner research shows most companies remain in low-agency activities like content creation and email writing, while maximum ROI comes from agents executing core processes like order-to-cash and supply chain managementSaaS is deterministic and requires months for customization, while agents adapt and execute in real-t