Saas Sessions With Sunil

Tom Drummond, founder and managing director at Heavybit Industries, dissects the seismic shift from graphical interfaces to conversational AI—and why most SaaS companies are thinking about it wrong. This isn't about adding chatbots to legacy products. It's about fundamentally rethinking what software means when voice becomes the primary interaction mode and agents become your customers. Drummond reveals why rapid execution trumps defensibility, how API-first companies will dominate the agent economy, and why trust—not technology—remains the ultimate bottleneck.Key Takeaways:1. Large Language Models Are Creating the Biggest Interface Shift Since the GUIThe fundamental breakthrough isn't AI intelligence—it's natural language interpretation that frees computing from screensThis democratizes access beyond anything the mobile revolution achieved, making software ubiquitous without requiring visual interfacesThe transition will be generational: today's builders remain skeptical while the ne