Home Care Marketing Show With Valerie V

Send a textOne of the most overlooked referral partners in home care marketing might surprise you.Elder law attorneys.These professionals talk to families when they are dealing with some of the hardest decisions:Mom fell. Dad can’t live alone anymore. The hospital is talking about discharge. The family is worried about Medicaid or losing the house.And often the adult children have no idea where to start.In a recent conversation with elder law attorney Bill Nolan, we talked about how attorneys choose which home care agencies they recommend.A few things stood out.The agencies that earn referrals are the ones that:✔ Answer their phone ✔ Communicate clearly with families ✔ Screen and supervise their caregivers ✔ Handle problems honestly and quickly ✔ Show professionalism during stressful family momentsOne thing he said really stuck with me.No agency is perfect. Things happen. But how the agency responds makes all the difference.We also talked about something families rarely realize.Sometimes families think they c