Small Business Minute By Greg Weatherdon

A constant refrain that I hear from business owners is “they should know better!” “They” of course being any or all the employees that screwed up. Naturally, when I hear this statement, I just can’t leave it alone and therefore I need to challenge it. At which point the conversation goes something like this, Client: They should know better Me: Really, why is that? Client: It’s their job Me: Did you tell them? Client: No, I shouldn’t have to Me: Why shouldn’t you have to? Client: Because they’re supposed to be adults Me: That may be true, but you still need to tell them what you expect Client: I hired th… Read More