Bloomberg Businessweek

Todd Leff, CEO at Hand & Stone Massage and Facial Spa, discusses how the 450+ unit franchise brand has navigated COVID-19. He discusses the process of consulting medical professionals and practitioners in order to implement safety protocols. Leff says that 70% of the company's member base has stayed on board during the pandemic. Hosts: Carol Massar and Jason Kelly. Producer: Doni Holloway.