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Ep 54 - Andreas Knoefel, CS Management Consultant & Inventor of CSPI
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:30:05
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Sinopsis
Andreas, a seasoned customer success leader, fellow consultant and partner in the development of the Customer Success Performance Index, joins Kristen to discuss the CSPI - a publicly available tool that CS leaders can use to benchmark their performance on 8 dimensions.
