Insights With Trent Munday

Service is not the same as Hospitality. Service is transactional. Somebody serves you. Hospitality is reciprocal. I invite you. I host you. A great article by Tejal Rao in the New York Times discusses what can be both a subtle difference and a huge gulf between Service and Hospitality. Here's a link to that article - https://nyti.ms/3e7wLHF #service #hospitality #hospitalityindustry