Insights With Trent Munday

Every company says they value their customers. But not every company puts meaningful systems and processes in place to make sure that the customer experience is at the centre of all that they do. That's why, according to Jeannie Walters, a Customer Experience Mission is an important thing to have. Think of like a Company Mission Statement, but more targeted on the things that really matter to your customers - like how they feel when they experience your brand, what your brand values mean to them, etc. Check out this great article from Jeannie to learn more (& join in the FREE 21 Day CX Challenge!)...https://bit.ly/2Hia4nn #customerexperience #missionstatement #customerfocus