Insights With Trent Munday

Guest Satisfaction that most of us in the Hotel and Spa space tend to obsess about. We put so much stock in those Guests Satisfaction Surveys.  Our people's bonuses...and sometimes their jobs, often depend on it. But what's the point of Satisfaction if it doesn't lead to Loyalty?   #guestsatisfaction #customersatisfaction #customerloyalty #repeatbusiness