Within The Trenches

Good evening everyone and welcome to episode 22 of Within the Trenches. This is the last episode of the NENA conference series that were recorded in Lansing, Michigan at the Lexington Hotel. The entire week was great and I definitely learned a lot. I also gave my own presentation on how I got into the 9-1-1 profession and how I created Within the Trenches. Despite my nerves I was able to give an excellent presentation and I am looking forward to the next time I speak at a conference. In this episode I was joined by my co-host Whitney. We had the pleasure of interviewing Sarah, Dispatch Operations Coordinator with Washtenaw County, Jennifer, a supervisor with Ottawa County Central Dispatch Authority and Bob, who is the NENA Regional Director with Intrado. In the beginning of this episode Bob told us that this is the 27th year that Michigan has had this conference. This is something I never knew and it was interesting to listen to him give the history of this conference and how important it is. We also touched