Clienting

This episode, Gyi and Kelly are joined by Attorney John Strohmeyer, to discuss what five-star customer service looks like in the legal profession.   Show notes:  Principles of Service Friendly Connected Prepared Consistent Efficient Adaptive Four Seasons Service Initialism Smile Eye contact Recognize Voice Informed Clean Everyone What can lawyers do to improve right now? Smile Name usage, including during phone calls Systematize routine interactions  Empower your employees  Not "how are we doing?", but "what can we do better?" and "what are we doing well?" Ask your clients.  Mentions:  - Trello - Jordan Furlong   More about John:  John Strohmeyer's practice focuses on tax and estate planning, and includes resolving international tax issues.     John is the Co-Chair of the International Tax Committee of the State Bar of Texas Tax Section, was named “Rookie of the Year” by the Tax Section of the State Bar of Texas, was a 2015-2017 Fellow of the American Bar Association Section of Real Property,