The Kindle Chronicles

Vice President - Amazon Devices   Interview starts at 18:29 and ends at 37:47   We spent two days in an off-site with Jeff going through the experience, setting up little scenarios of “Ok, here’s the customer. They’ve done’ this, they’ve done this.” And then we would go off in our own corners for 15 minutes and be that customer and then come back together and discuss “What did we think worked, what didn’t work.” Two full days  dedicated to that customer experience, thinking about what it’s going to be like for a customer to use Kindle. I thought it was an amazing example of us investing in what it takes to get it right for the customer.    News “A Secretive Air Cargo Operation is Running in Ohio, and Signs Point to Amazon” by Kari Paul at Motherboard - November 23, 2015 “Amazon in talks to lease Boeing jets to launch its own air-cargo business” by Jay Greene and Dominic Gates at The Seattle Times - December 17, 2015 “Amazon’s next $400 billion opportunity” by Jilian D’Onfro at Business Insider - December 18