Dental A Team W/ Kiera Dent And Dr Mark Costes

Kiera is a guest on Dr. Len Tau’s Raving Patients podcast! Together, the dental duo covers a broad swatch of important topics for your office, including… The 5-minute new patient phone call (download the form here!) How to measure and increase case acceptance Handling out-of-network insurance conversations  So what’s the result of implementing these tiny little actions in your practice? Loyal patients and confident dental staff. It’s a win-win! There’s also a fun game of Would You Rather at the end! Episode resources: Connect with Dr. Len Tau Tune into Raving Patients Podcast Learn more about Dr. Len Tau Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

Austin Hair of the Commercial Real Estate Secrets podcast joins the DAT gang in this episode! Austin talks with Kiera about identifying the best situations for dental practices in terms of location, location, location. If you’re wanting to buy a practice soon or someday, or move to a new spot, this conversation will cover a lot of your most frequently asked questions like what to consider in seeking a spot, buying now or sitting and holding, and buying versus renting your own location. There’s also a discussion about spending capital or growing your business. So many questions, so many answers! Episode resources: Listen to Austin’s previous DAT podcast episode Check out Commercial Real Estate Secrets Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website

We could all use more yeses in our lives, right? And definitely from our patients! Kiera shares some tips that’ll boost how often your patients are saying yes to treatments. First, record your treatment coordinators’ pan presentations. Then … Listen back to them as a group, looking for areas of success and improvement Confirm the NDTR hand-off Schedule first Give time for questions Kiera also suggests ideas to overcome common excuses (both for yourself and the patient). These are tiny actions that’ll have big positives IF you implement them now. Episode resources: Listen to a related podcast: #161, Assume the Yes! Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

A listener recently wrote to the Dental A-Team podcast, curious about stopping the complaining among dental assistants. This is a VERY common problem in practices, and luckily, it’s pretty straight forward to fix. Kiera shares ideas for self reflection as a leader (what standards are you tolerating to take hold in your business?), how to respond to a complaint, and communicating over confronting. Being direct is scary, but it’s the most efficient form of communication in a practice like this. If you tolerate complaints, complaints will happen. This episode will help you tolerate only the best leadership standards. Episode resources: Listen to a related podcast: #232, Stop Tolerating Inefficiencies Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

It’s time for some time efficiency hacks on the Dental A-Team podcast! Kiera walks listeners through the process she uses to plan out her weeks, turning her schedule into a proactive rather than a reactive one. The perks of working with the DAT is that we help you clear out the clutter, and this episode provides a delicious taste of that. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

Missed her last time? Dr. Rhonda Kalasho is back on the Dental A-Team pod! This time, she chats with Kiera about ways to maximize your role as a dentist for your patients. Dr. Kalasho shares three ways to get a grip on your practice: Know that there’s always an option for your patients Look for opportunity in hygiene exams Help your patients understand that insurance is a coupon Being a good dentist also means being a good business owner, and Dr. Kalasho talks tips on that, too. For example, dedicating time to your admin duties and taking care of yourself in your personal life (yes, you’re allowed to have one — and you should!). Implementing these tips will help you establish better ownership in your practice and in your life. Dr. Rhonda Kalasho is a dentist and patients see her for a host of reasons, including teeth bonding, bruxism, sleep apnea, sensitive teeth, and plaque. She is fluent in English as well as Arabic, which makes her culturally attuned to patients from various backgrounds. Dr. Kalash

Once upon a time … Kiera had a no-good, very bad day. It seems that a lot of people are filled with what we’ve dubbed the “Covid crank” these days — overall grumpiness. Kiera shares a recent experience where one person at the very end of an eventful couple of days made a huge difference in her life. The point? At the Dental A-Team, we want our friends and team members to show love and kindness to others, to stand out in someone’s life. Be the spark of compassion to help cure someone else’s crankiness. It’ll go a long way, and who knows, you might even end up being mentioned in a podcast episode! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

It’s never fun to be uncomfortable in any aspect of your life, but sometimes it’s beneficial and can get you to a higher purpose. Kiera walks listeners through the different zones we must travel through to discover our purpose: comfort, fear, learning, and growth. Kiear’s own example is with prep for the Dental A-Team Summit! Discover more about the event, and get a discount by using coupon code PODCAST at check out. Visit summit.thedentalateam.com.  Episode resources: Reach out to Kiera or Suzanne Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

Kiera is joined by Dental A-Team consultant Suzanne to talk about compliments — what they mean, where to give them, and how giving them positively affects an office. Giving compliments establishes an open and trustworthy relationship between you and your patients, your coworkers, and your supervisors. Kiera and Suzanne give examples of compliments and how you can start incorporating them into your practice this very day. Episode resources: Reach out to Kiera or Suzanne Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

Feeling a little uninspired in your work? We’ve all been there, and in this episode, Kiera’s going to help you climb out of it — now or later, when you need the advice. First, find your strengths (Kiera recommends StrengthsFinder 2.0) and be comfortable living within them. Then, have your team also discover their strengths and find their zones of genius. Third, delegate tasks to those who are best suited for them. Fill in the gaps in your office! Lastly, enjoy being part of a more efficient and happier team. Following these steps will break you out of the autopilot and uncover new opportunities that you are meant for. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

Kiera joins Jeffrey Shaw of The Self Employed Life Podcast to talk about a lack of business education in trade sectors. Both Jeffrey and Kiera have noticed the same pattern: Though people are often highly skilled in what they do for a career, they don’t have the business skills to cope. That’s where consultants (like the Dental A-Team) come in! What’s the solution? Becoming business intrigued. You can’t get stuck in the cycle of only ever improving your skill set. Jeffrey and Kiera discuss the balance between passion in our work and harnessing business intrigue and how to excel in trade organizations. It’s an intelligent conversation full of inspiring takeaways. Episode resources: Connect with Jeffrey Shaw Tune into The Self Employed Life Podcast Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

We’ve got a great example for you today: A practice that Kiera’s visited twice this year went from 75% to 57% overhead in just two-and-a-half months. How in the world did they do it so fast? Press play and we’ll tell you. The spoiler alert, though you’ll have to listen up to hear more detail on what specific goals this practice set, is that the entire team was on the same page AND they tracked their progress throughout. When it comes to meeting goals, you don’t have to be 100%. This practice wasn’t, but they still got incredible results. Sure, the Dental A-Team helped, but remember, we can only lead a horse to water. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

Kiera brings you some quick and easy ways to set up traction in your practice, regardless of its size. In this episode, she revisits the idea of traction — an incredibly important topic for offices who want to streamline efficiencies and work as a team. Tune in to hear the steps your practice needs to take to create short- and long-term goals, quarterly rocks, and even the little to-dos to get there. It’s an entire process that fuels success into your operations. This episode will not only give you ideas of goals to implement, but the Dental A-Team also provides the tools to get there. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

Tiffanie is baaaaack! Dental A-Team fab road warrior Tiffanie Trader is in this episode to talk about her recent consulting journeys, what key tangibles are coming through, and the number one favorite thing she’s implemented over the past month. Kiera and Tiff are always a blast to have together in an episode, and this is a quick convo you won’t want to miss. Listen to past episodes with Tiffanie at www.TheDentalATeam.com. 

~*~ It’s a crossover episode with The Dental Brief! ~*~ Kiera joins Patrick Chavoustie on the Dental Brief podcast to give a quick recap on what’s top of mind for her at this moment: Getting your team on board and headed in the same direction. She shares insight on how to set one-, three- and 10-year goals, why keeping your team interwoven gets them extra-engaged, and how 75% of DAT offices surpass the goals they set. We love our crossover episodes. Want to find out other podcasts we’ve participated in? Visit www.TheDentalATeam.com/blog.  ________________________________ Question: How can I be more involved in what’s going on in my practice?

Grace Rizza, CEO of Identity Dental Marketing, is the star of today’s podcast episode. She joins Kiera to talk Kiera’s favorite topic: marketing ;) Marketing is a huge piece of a dental practice's success, so it’s important to take it seriously. Grace shares what her response is to a doctor who’s big goal is to get butts in seats, the most effective ways to build a practice over time, and, of course, three common marketing mistakes: Signing long contracts Giving up ownership of domain/website Not having realistic conversation expectations The bottom line: Marketing is a necessary part of a well-functioning business. Whether you’re comfortable or not in the topic, it’s time to face the music, and this episode is a great place to start. Visit www.TheDentalATeam.com to find other ways to launch your practice into success. To contact Grace, visit www.IdentityDental.com/grace.  More about Grace: Grace is the proud owner of Identity Dental Marketing where she has made it her personal mission to improve t

Dr. Deren Flesher’s Royal Oak Family Dental is one of the most innovative and unique offices the Dental A Team has ever been part of. In this episode, Dr. Flesher joins Kiera to talk about the positives of outsourcing to software (like Modento, wink, wink). Now, you might think that utilizing software takes away personal approaches with your patients, but Dr. Flesher explains exactly why that isn’t the case. Rather, you’re letting technology tackle monotony and encouraging team members fill in the gaps that are actually missing in your practice. Modento is willing to waive their onboarding fee, give you voicemail credits, AND money off a monthly subscription. Visit modento.io to sign up. If you have questions, feel free to reach out to Dr. Flesher at deren@modento.io, or you can email US at hello@thedentalateam.com. Dr. Flesher has been here before, so make sure you’re caught up on his insight! Episode 112, Dental Gold Mine: Rotating Schedules, Assisted Hygiene, and Automated Voicemails; and episode 136, Deep

Team culture is incredibly important and valuable in any workplace, and in this episode, Dr. Jenny Perna has returned to the Dental A-Team podcast to share her experiences in the dental world. Dr. Perna has been in toxic cultures before, where the wrong people sat in the wrong seat on the bus, so to speak, or they sat in the right seat, but didn’t have the right attitude. To fix the negative atmosphere, she focused on the following: Anyone can be a leader. Don’t be afraid to step up. Relate everything to your core values. Be committed. Fixing a toxic culture can take a while — years, even — but take heart from Dr. Perna’s advice. (Check out this accountability survey we have!) Be sure to listen to past episodes with Dr. Perna! 261: Associate to Owner, Taking the Leap 320: Plans Derailed? Here’s What to Do.

Dr. Sarah Zeh, an associate dentist out of Austin, Texas, is Kiera’s guest for this podcast episode, and she’s here to share tips on how to keep things healthy between associates and owners in the practice. For context, Dr. Zeh is in her third associateship, so she has some good experience to share. Kiera and Dr. Zeh chat about what makes an amazing owner — trusting an associate before they even come on board and setting time to communicate one-on-one — and what she looks for when seeking out practices to join. Like what you hear? Dr. Zeh is on Instagram at @thedaintydentist! Give her a follow (and make sure you’re following us at the same time, @DentalATeam)! 

Brad James, director of partner development at Kleer, is the star of this Dental A-Team episode! Brad talks about Kleer, which helps roll out membership plans effectively and successfully to uninsured patients, and its new program centered around small businesses and employee care. Did you know that roughly half of small businesses don’t offer dental benefits, but 82% of them want to do so in the future? Enter Kleer Employee Care, which connects small businesses with local dentist practices for membership programs. Brad and Kiera discuss all the details behind what this means for small businesses and practices, including cost, commitments, and more. This fully functional program is expected to roll out this May or June, so keep an eye out at www.kleer.com/kleer-employee-care!  Check out other Dental A-Team podcast episodes that incorporate Kleer: #204: You Need to Put This in Place #276: Get More Money Into Your Practice