Dental A Team W/ Kiera Dent And Dr Mark Costes

Want to know the secret to wowing your patients? Kiera shares it in THIS episode. Some spoilers to ask yourself: What experience do you want your patients to have when they enter your practice? Fun? Relaxing? Modern? What companies have the type of experience you want your patients to have? The Dental A-Team’s model companies are, for example, Disneyland, Amazon, Apple, and Google. What would mimicking those companies’ experiences feel like in your practice? How can you ensure that every team member provides the same experience? Once these questions are answered, you can roll your practice’s vibe into your social media and other marketing efforts. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It’s time to talk treatment trackers! This episode covers why tracking procedures in an organized manner will increase case acceptance, find patterns, and improve work ethic across the board! Kiera touches on three benefits of treatment trackers: Tell you which hygienist/doctor duos close cases best Tell you which cases are being closed and which aren’t Provide a quick call list of who to follow up on Admittedly, these can be a pain to set up and stay consistent with, but the return is SO worth it. And to make it a touch easier, we have a sample for you. Episode resources: Reach out to Kiera Listen to Episode #325: Increase Your Case Acceptance With 2-2-2 Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We’ve been hearing it a LOT from Dental A-Team clients: Their schedules are a mess, including plenty of cancellations. So … Kiera and Brittany are here to talk you through solutions! Their conversation touches on the following points: Block scheduling Using the right verbiage Being proactive Using a back-office quarterback This process may seem counterintuitive in some ways (aren’t you supposed to let the patient choose what time works for them?), but it’s a process that’s been tried and true. Don’t believe us? Give it a try for six weeks and see where you end up. More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of

This episode of the Dental A-Team podcast covers same-day treatment and how it can reduce stress on the staff and improve VIP patient care. Implementing this practice needs to be a team effort, and Kiera covers what types of offices are ready to roll, how making goals can help, and why same-day treatment should be the culture of your practice. Now, implementing or ramping up same-day treatment isn’t always an option. Doctors, are you not staying on time as is? Now may not be the time to add more to your plate (but Kiera still has advice on how to get there). Not sure how to get started in implementing, executing, tracking, and measuring same-day treatment in your practice? Reach out to us and we can help! hello@thedentalateam.com  Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Need a recipe for the perfect and most productive meeting? Meetings can be intimidating, but they don’t have to be. And they definitely don’t have to be boring. The Dental A-Team has exactly what you need to run effective meetings, and Kiera shares the secret sauce in this episode. Press play to learn about meeting intention, how to get in your peak state, and tips for morning huddles versus weekly meetings versus quarterly meetings. Plus, DON’T leave a meeting without doing this — tune in to know what :) Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It’s Brittany, folks!  Dental A-Team consultant extraordinaire Brittany Stone is here again! For those of you wondering if it’s time to grow your practice, this episode is for you. Brittany and Kiera talk about whether the time is right to expand and what needs to be established to get things going. The short version: Three things to have in place before you move forward … A location An operations manual A leadership team The pair also discusses how to bring your team on board with such an important decision. More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient

Stuck in a rut? We’ve been there. Never fear, Kiera’s here to help you climb out! This episode’s topic: Seeking the right personal and professional frequency. Applying these tips into your daily grind will put you in a creative space more often, where you can feel that inspiration. The tacticals: Where are your zen areas? How can you add more positive frequencies in your day-to-day life? What goals and desires do you want out of those moments? When you’re done listening to this episode, share where your own best frequencies are! Email us, hello@thedentalateam.com to share. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

You need to stop tolerating drama in your practice. How can you do this? Kiera and Brittany pow-wow about effective ways they’ve seen in practices that reduce backbiting and gossip among team members: Be solution-oriented Bring all parties together Separate stories versus facts By instilling these ideas you’re breeding a culture of honesty and effectiveness, and you’re remembering that at the end of the day, caring for your patients is the common goal for all. More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient. I have studied healthcare administration while w

Ever walk a mile in your coworker’s shoes? To have a leveled up dental practice means the front office and back office staff can hold their own in each other’s roles! Kiera shares tips on how staff from each side of the tracks can familiarize themselves with what’s going on beyond their turf. For front office staff wanting to learn about the back office: Attend procedures Take the Dental A-Team’s online course For back office staff eager to know about the front side: Make re-care and unscheduled treatment calls Perform insurance breakdowns Taking on these measures will give your patients a better and fuller understanding of how your practice operates — no matter who they talk to. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Brittany Stone is back on the podcast, talking with Kiera about accountability versus blame in the workplace. To address this topic, Brittany and Kiera cover … Ways to view people as problem solvers instead of the problem How to have conversations to hold accountability instead of assign blame Solid tools to hold people accountable Ultimately, this topic boils down to each of our intentions and beliefs regarding accountability. Having a healthy mindset about your team members and how to solve problems will yield a healthier attitude about how things function in your practice. More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and mana

It’s time for another topic many dental practices don’t know enough about! SEO expert Evan Lazarus shares with Kiera the basic doctrine of SEO, or search engine optimization.  For the non-believers, SEO equals visibility, and Evan talks about why good SEO makes you relevant in your community and industry. The most important aspect when it comes to hiring an SEO expert for your practice is to be educated — ask the questions and be willing to understand it. Quick takeaways from this episode: Get your marketing budget in place Educate your team on SEO Ask questions of your marketers Episode resources: Connect with Evan Lazarus Learn more about Simple Impact Media  Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Have you fallen into the trap of perceived practice values? Brian Hanks joins Kiera and the Dental A-Team to bust some myths about buying and selling dental practices, and explain how each person in your office can contribute to a higher valued practice. Too often values of practices center around collections and misconceptions about equipment. Listen to this episode to learn what numbers buyers and sellers should ACTUALLY be focused on in practices. Brian provides tangible takeaways you absolutely cannot miss. Episode resources: Connect with Brian Hanks Tune into the Practice Purchased podcast Read How to Buy a Dental Practice Read Selling Your Dental Practice Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

A hearty welcome to Brittany Stone, the Dental A-Team’s newest consultant! In this episode, Brittany and Kiera chat leadership, an ever-hot topic. Specifically, the duo talks about identifying and finding leaders among your team and giving them opportunities to grow.  The specifics: How to find different types of leaders — FYI, you don’t have to be outgoing to be a good leader How to execute leadership strategies with these potentials And what to do if that potential leader falls short More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient. I have studied healthc

Kiera is joined by Dr. Jenny Perna to discuss steps associate doctors can take to be A+ — three specific steps, in fact, to get you there. Be a leader (listen to episode 367 to hear Dr. Perna’s thoughts on leadership without a title) Think like an owner (learn more about the business side!) Advance your skill (do right by your patients and seek out continuing education) Taking these tasks on separates the wheat from the chaff, showing who is truly committed to the practice of dentistry. Dr. Perna also shares the benefits she’s seen in her own life from functioning as a rockstar associate. Episode resources: Follow Dr. Perna on Instagram Listen to episode #367: How to Lead Without a Title Listen to episode #320: Plans Derailed? Here’s What to Do. Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It’s been a minute since Ashley Keith was on the podcast, but boy are we glad she’s back! Ashley wears many, many hats as chief operating officer for Keith + Associates Dentistry, and she shares pearls of wisdom today on the following topics: Creating new efficiencies in your practice Changing energy and how to do it Juggling the ideas of a visionary dentist This episode will have you fired up to prioritize projects that’ll move your practice forward in the best way possible. Episode resources: Listen to episode 265: How to Solve Problems FOREVER Listen to episode 162: Dental Assistant Mix-Up Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Jeffrey Shaw is once again on the podcast, this time to talk about his book, The Self-Employed Life! Kiera and Jeffrey run through highlights of the book, including what success really means, how team members can gain value from learning about self-employment, and business evolution versus a pivot. Jeffrey also shares the three elements that need to be healthy and thriving in order to  maintain an ideal business ecosystem:  Personal development Business strategies Daily habits to create sustainability As always, Jeffrey brings his A-game on the podcast, and this episode is no different — it’ll have you full of motivation and inspiration by the end of it. Episode resources: Buy The Self-Employed Life book Connect with Jeffrey Shaw Tune into The Self Employed Life Podcast Listen to episode 352: The Benefits of Being Business Intrigued Listen to episode 375: Self Employment: Foolproof Ideas for Success Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Revie

The fabulous Mary Pat Knight, author, speaker, coach, and “student of life,” joins the podcast! Alongside Kiera, Mary Pat shares her thoughts on human development and its role in leadership. We all experience the highs and lows of life, professionally and personally; Mary Pat encourages reinvention to progress toward your best self. This episode also includes topics such as… The drama triangle Sharing responsibility with coworkers Delegating and elevating Is your office seeking a guiding hand to inspire better leadership styles? Don’t forget that the Dental A-Team can help you with that! We cater our methods directly to your practice. Join the gang today. Episode resources: Read The Humanized Leader by Mary Pat Knight Connect with Mary Pat by email or on LinkedIn Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Is your practice coming up on its hygiene cycle, where routine care is jam-packing the schedule? Kiera and Tiffanie trade tips on how offices can spread out the love of busy times so September, October, and November aren’t so empty. Tiffanie shares specific items to add to your to-do list: Hit up your recare and reactivation lists What verbiage to use to get patients to actually call you back How many calls are normal for your practice to make to those recare/reactivation folks How offices with not as many hygiene spots can manage This episode will not only help you be more prepared for the goings-on in your practice TODAY, but also in the FUTURE! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Did you know the right hand-off can efficiently shorten up doctor’s time in an exam? This concept blows the idea that time equates value right out of the water. Kiera shares the ICRP hand-off to shorten those exam times. I: Introduce doctor C: Compliment patient R: Recap the treatment P: Personalize Navigate these four easy steps right and doctor is ready to dive in! By educating your practice’s clinical team to co-diagnose with the doctor simplifies everyone’s time (and bonus! Makes the patient feel good). Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

Ah, the forever art of delegation. If you think you’ve mastered this, think again! In this episode, Kiera talks why we so often avoid delegating, how to know what to delegate, and how to delegate in the first place.  This practice will build trust within your office, and build people up! Action items coming out of this episode: Make a list of all the tasks you have Delegate three tasks that can truly be passed on to another person Have your entire team do steps one and two! Give people the opportunity to thrive and watch them work their magic. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes