Within The Trenches

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 182 is an Imagine Listening episode. It features stories from the 9-1-1 professionals of Iowa. This was recorded at the Iowa APCO conference during the closing session. Iowa APCO – Facebook | Web Episode topics – #IAM911 stories Addressing an issue An announcement for the national APCO conference  As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 181 features Aaron, dispatcher with Carroll County and Cody, head of the popular Facebook Page Nocturnal Dispatchers as well as a dispatcher with Boone County out of Iowa. This episode was recorded at the Iowa APCO conference. Iowa APCO – Facebook | Web Episode topics – Aaron’s 9-1-1 story Cody’s 9-1-1 story A story of PTSD Calls that stick with you The lighter side of 9-1-1 And more As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 180 is sponsored by 911 Gold Line Training and features Joe, Operations Manager with Cedar Rapids Police Department. This episode was recorded at the Iowa APCO conference. Episode Sponsor - 911 Gold Line Training - Facebook | Instagram | Twitter | Web Iowa APCO – Facebook | Web Episode topics – Joe’s 9-1-1 story Saving lives on duty and off duty Iowa APCO conference reflection And more As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 179 features Sheila with Buena Vista County Communications (911), is the Iowa APCO Telecommunicator of the Year, and this episode was recorded at the Iowa APCO conference. Iowa APCO – Facebook | Web American Heart Association - (As mentioned in the episode)   Episode topics – Sheila's 9-1-1 story Calls that stick with you Iowa APCO Telecommunicator of the Year Award And more As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 178 features Karin of RapidSOS and John of Hexagon and was recorded at the Iowa APCO conference. Iowa APCO – Facebook | Web Episode topics – Karin's 9-1-1 story John's 9-1-1 story John's best call Calls that stick with you And more As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 177 features April, Executive Director with Jasper County Emergency Services and Eric, Deputy Director with Christian County Emergency Services and is the last episode recorded at the Missouri Public Safety Communications Conference. Missouri Public Safety Communications Conference – Facebook | Twitter | Web Episode topics – A discussion of PTSD Symptoms How to identify it As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 176 features Ashley and Jen, supervisors with Stone County Emergency Services and was recorded at the Missouri Public Safety Communications Conference. Missouri Public Safety Communications Conference – Facebook | Twitter | Web Episode topics – Ashley’s 9-1-1 story Jen’s 9-1-1 story Calls that stick with you Name calling And more! As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 175 features April, Executive Director with Jasper County Emergency Services and Eric, Deputy Director with Christian County Emergency Services and was recorded at the Missouri Public Safety Communications Conference.  Missouri Public Safety Communications Conference - Facebook | Twitter | Web CNN News Report on Joplin Tornado - Web Episode topics – April's 9-1-1 story Eric's 9-1-1 story The Joplin Tornado TERT deployment And more! As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 174 is a live audience episode recorded at the Missouri Public Safety Communications Conference. This episode is called "Open Mic" where we talk about the lighter, more funny part of 9-1-1 dispatch.  Episode topics – She's throwing out my spam! What's your last name? Browneye? Lewd on the highway Lewd in the parking lot And more! As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Imagine finding your spouse with a gun. You’re shocked and confused and before you can ask what is going on, you hear a shot. Your spouse falls from a self-inflicted gun shot to the chest. Now imagine you’re 9-1-1 giving the caller CPR instructions and encouraging them to ignore the cracking ribs...   This is what it’s like, within the trenches.  Episode 173 features the stories of the #IAM911 movement along with a live audience recording from MPSCC. Episode topics – Stories from the #IAM911 movement Live audience recording from MPSCC As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them.  News story - Time.com Episode topics – Podcast appearances Jennifer's 9-1-1 Story Taking calls from those you know Calls that stick A 9-1-1 call from Jennifer's daughter Broward County, Florida - School shooting As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them.  Episode topics - Podcast appearances  Recap of NENA 9-1-1 Goes to Washington Celebrating 50 years of 9-1-1 Kari's Law - Official signing NG9-1-1 Institute Awards Reception FCC Commissioner Jessica Rosenworcel's speech As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Ep 170 features Jim Marshall and Ryan Dedmon of the 911 Training Institute.  As always if you have any comments, questions or you would like to be a guest on the show please send an email to wttpodcast@gmail.com. To pre-order your copy of Jim Marshall's new book "The Resilient 911 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 911 Center" please visit the institute website below.  Sponsor -  911 Training Institute – Facebook | Twitter | Web Episode topics - Survive & Thrive Fit Challenge recap Candida Story A suicidal caller, yoga and a save Ryan's update Jim's update And more

This episode is sponsored by the 911 Training Institute, unique mental health expertise for the very first responder. This episode is also supported by INdigital, a leader in Next-Gen Core Services.  This episode features Leah, Deputy Director with Grand Traverse 9-1-1 out of Michigan.  As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.  Sponsor - 911 Training Institute – Facebook | Twitter | Web Episode topics - Leah's 9-1-1 story Social media, Disasters and the PSAP Hurricane Harvey and the PSAP And more

Ep 168 is sponsored by the 911 Training Institute and supported by INdigital. This episode features Chris, Director of Barren-Metcalfe Emergency Communications Center out of Kentucky and was recorded at the NENA SBP conference in Orlando, Florida. In this episode Chris shares his 9-1-1 story, details on the Kentucky 9-1-1 Summit and his opinion on a possible change in the dispatch identifier of PSAP to something more fitting of what a dispatch center does now. This is an episode you don't want to miss. As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.  Article mentioned in episode - Facebook rolls out AI to detect suicidal posts before they’re reported - Web Podcast Sponsor - 911 Training Institute – Facebook | Twitter | Web Episode topics - Chris's 9-1-1 story Kentucky Training Summit www.the911summit.com Should the name PSAP be changed to something else? Should the name "dispatcher" be changed to something else? Facebook suicide

Ep 167 features Mary, Deputy Director with MACECOM out of Washington state. This episode is sponsored by the 911 Training Institute and supported by INdigital, a leader in Next-Gen Core Services. In this episode Mary talks about what is new at her dispatch center and informs our listeners of the upcoming Western Regional Conference in Tacoma, Washington. We also tackle the debate of "what is your emergency?" versus "where is your emergency?" It's a debate that has been out there for some time but has been recently brought to the frontline with the launch of FOX's new show, "9-1-1." It's an episode you don't want to miss and for more information on the Western Regional Conference follow the links below.  Podcast Sponsor – 911 Training Institute – Facebook | Twitter | Web MACECOM - Facebook | Twitter | Web Western Regional Conference -  We are pleased to announce that there is an app now available to support the 2018 APCO Western Regional Conference. You will need to download the “eventbase” app from the approp

Ep 166 is sponsored by the 911 Training Institute and supported by INdigital, a leader in Next-Gen Core Services. This episode features Rob "Big Mac" McMullen, director at Vigo County 9-1-1 out of Indiana and current President of NENA. In this episode we catch up on what he is doing with NENA, automated dispatching and the new FOX TV series, "9-1-1."  As always if you have any comments questions or you would like to be a guest on the show please send an email to wttpodcast@gmail.com.  Podcast Sponsor - 911 Training Institute - Facebook | Twitter | Web Episode topics - Catching up with Rob Automated dispatching Dispatch Debbie FOX TV series - 9-1-1

Imagine a bright sunny day on the farm while your son plays outside. You are on your tractor and realize you don’t see your son anymore. Panic sets in…Now imagine your 9-1-1 taking the call of a frantic father who has run over his child. The pain in his voice is haunting...   This is what it’s like, within the trenches.    In this episode, you will hear stories from the IAM911 movement, a movement I started to fight the reclassification of dispatchers from clerical to protective and bring awareness to the types of calls that 9-1-1 dispatchers answer on a daily basis. This episode is the last one for 2017 and it ends with an announcement that I have been teasing for weeks.    Now…you heard the warning at the beginning but I must warn you again and add that if you suffer from PTSD or have suicidal tendencies you are listening at your own risk. The stories you are about to hear are all true and come from the dispatchers who lived them.    While some stories have a good outcome, the majority are horrifying. This

Ep 164 features the co-founder of The Healthy Dispatcher, Adam Timm. In this episode Adam gives an overview of his history from 9-1-1 dispatcher to health and mental wellness advocate. He talks about the first ever 9-1-1 Training Summit held in Charlotte, North Carolina in partnership with the Denise Amber Lee Foundation. We also talk about resolutions for the new year and what we can do to avoid stress in the workplace.  This is a must listen! As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.  The Healthy Dispatcher - Facebook | Twitter | Web Denise Amber Lee Foundation - Facebook | Twitter | Web Episode topics - The Healthy Dispatcher overview 9-1-1 Training Summit Avoiding stress in the workplace for the new year And more

Ep 163 features Jim Marshall, Director of the 911 Training Institute and Ryan Dedmon, Outreach Director. In this episode we reveal the details of the Survive & Thrive Fit Challenge. Per Ryan, "The Survive & Thrive Fit Challenge is a collaborative partnership between the 911 Training Institute and Within the Trenches Podcast. Jim Marshall, the Director of the 911 Training Institute, developed this challenge after Survive & Thrive, one of his more popular training classes for dispatchers. Partnering with Ricardo Martinez, the Creator of Within the Trenches Podcast and Founder of the #IAM911 Movement, both men will begin a fitness journey together. They invite dispatchers, and all other first-responders, to join them on their journey to improve overall health, wellness, and quality of life at home and work. Use #SurviveThriveFC on social media to join and share your experiences. The official logo of the Survive & Thrive Fit Challenge, created by Within the Trenches Podcast. #SurviveThriveFC"   Th