Within The Trenches

Hello and welcome to episode 94 of Within the Trenches. I am back from the national NENA conference that was held at the Colorado Convention Center in Denver and this will be the last episode of a series of episodes that were recorded there. It was an excellent week of networking, learning, presenting and podcasting. In this episode I got the chance to speak with Jordon and Tiffany, dispatchers with Garfield County Emergency Communications Authority out of Colorado. This was a great episode to record. We told many stories and we laughed like crazy. If you want to learn more about dispatching, the national conference and more then you need to check this one out. As always if you have any questions or would like to be a guest on the show, send an email to wttpodcast@gmail.com. Episode topics - How Jordon & Tiffany got into dispatching What it was like for them Early calls State Police story And more

Hello and welcome to episode 93 of Within the Trenches. I am back from the national NENA conference that was held at the Colorado Convention Center in Denver. It was an excellent week of networking, learning, presenting and podcasting. In this episode I got the chance to speak with Andrew, an instructor with Public Safety Training Consultants.  This is a very short and sweet episode that I hope you enjoy. I usually record a longer episode but Andrew was about to give a class at the conference. I am going to get a hold of him for a much longer episode in the future so stay tuned for that.  As always if you have any questions or would like to be a guest on the show, you can send an email to wttpodcast@gmail.com.   Episode topics - How Andrew got into dispatching What it was like for him A brief overview of the class he was teaching

Hello and welcome to episode 92 of Within the Trenches. I am back from the national NENA conference that was held at the Colorado Convention Center in Denver. It was an excellent week of networking, learning, presenting and podcasting. In This episode I got the chance to sit down with show regular Rob “Big Mac” McMullen the newly elected 2nd VP of NENA. This was a fun episode to record and in it we talk about a presentation we gave on text for 911. The presentation went great and Rob and I are thinking of hitting more conferences to present this.  This is a must listen! The intro alone is awesome so make sure to check it out and share! As always, if you have any questions or would like to be a guest on the show, send an email to wttpodcast@gmail.com.   Episode topics - Rob "Big Mac" Wrestling Intro 2nd VP duties Text for 911 presentation highlights

Hello and welcome to episode 91 of Within the Trenches. I am back from the national NENA conference that was held at the Colorado Convention Center in Denver. It was an excellent week of networking, learning, presenting and podcasting. In This episode I got the chance to sit down with show regular Rob “Big Mac” McMullen the newly elected 2nd VP of NENA, Ty Wooten, Education Director of NENA and Brian Tegtmeyer, who is an Education Advisory Board Member for NENA. This is an awesome episode! We share everything from the beginning of the conference up until that point of the conference. It's educational and entertaining. As always, if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com   Episode topics - Funny intro Conference events Preparing for NENA 2016

Hello and welcome to episode 90 of Within the Trenches. I am back from the national NENA conference that was held at the Colorado Convention Center in Denver. It was an excellent week of networking, learning, presenting and podcasting. In This episode I got the chance to sit down with Matt, Founder of Agency360 and sponsor of the show for the month of June. Matt shares his story from dispatch, to becoming a police officer and ultimately starting Agency360 to help the onboarding of new dispatchers and helping to streamline your CTO program. It’s an episode you don’t want to miss! So please listen and share! As always, if you have any questions or would like to be a guest on the show, send an email to wttpodcast@gmail.com. Make sure to check out our sponsor Agency360 by clicking the image below.         Episode topics – Matt's dispatch story The history of Agency360 Early 911 calls What Agency360 can do for you And more 

Welcome back folks! This is episode 89 of Within the Trenches. In this episode I got to speak with guest regular Rob McMullen, director of Vigo County 911 out of Indiana and current North Central Region Director of NENA. We chat and listen to 9-1-1 calls including one on the late great American Dream Dusty Rhodes. We also share some information on our upcoming class at the National NENA Conference in Denver next week. It's called, "A Day In The Life of Text to 9-1-1." You don't want to miss it! If you are going to be there, make sure to look for us on Tuesday around 4 p.m. Also make sure to check out our sponsor Agency360! Their customizable web-based field training software supports the CTO program and the on boarding of new dispatchers across the country to improve consistency, access, and efficiency in documenting their training. For more click on their image below.         Episode topics - 9-1-1 tapes Dusty Rhodes "If they shoot you call us back with that information" News story of female faking a kid

Good afternoon and welcome back for episode 88 of Within the Trenches. In this episode I got the chance to speak with Theresa, a dispatcher and trainer with Greenville City PD in Greenville South Carolina. We go back and reflect on her dispatch career from the beginning up to present time as a trainer. We also dig deep into her training style and how her CTO program through Agency360 has streamlined the training process. If you have ever wanted to be a better trainer this is the episode for you! This is a must listen so check it out and share! As always if you have any questions or want to be a guest on the show, send an email to wttpodcast@gmail.com Make sure to check out our sponsor Agency360 by clicking the image below!         Episode topics – Theresa’s 911 story Early 911 calls Lessons learned in training CTO program through Agency360 And more

Hello everyone! This is going to be an epic episode 87 of Within the Trenches. It has been a little while since the last episode but I’m back and ready to go. Agency360, a new sponsor for the month of June, sponsors this episode. I will be sitting down with them in the coming week to record an episode with them and talk about the awesome things they are doing for dispatchers with their training program. For today’s episode I want to go back and talk about where this all started. You will get to hear about how I started out in dispatch, my calls, my transition from dispatch to becoming an industry partner and what I am doing with the podcast. You will also listen to clips from other episodes. One deals with an officer shooting and death. It is one that you need to listen to and hopefully you can learn something from it. This is a must listen so check it out and share. As always if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com. Make sure to check out our sp

Hello everyone and welcome back to another episode of Within the Trenches. This will be the last episode in a series recorded at the 2015 Indiana NENA/APCO conference and expo a few weeks ago. I had a great time there and I hope everyone who was on the show or attended my class enjoyed it too. I met a lot of new people, visited with good friends and just had an all around good time. There is never a dull moment with the crew from Indiana. In this episode I got the chance to speak with Lindsey, dispatcher with Fulton County 911 and her mom Lori, training coordinator with INdigital and former PSAP director. This episode was a lot of fun to record. It was the first time that I have ever had a mother/daughter episode and they hit one out of the park. This is a must listen so check it out and share. As always if you have any questions or would like to be a guest on the show, you can send an email to wttpodcast@gmail.com. Episode topics – How Lindsey started in dispatch What it was like working for her mom Lori Wh

Hello folks and welcome back to another excellent episode of Within the Trenches. This is the podcast where you will learn, laugh and understand what 911 dispatch is all about. The point of the show is to give a true experience and look into the lives of those behind the mic. They are the true first responders and the most important people you will never see. In doing this podcast I have made it my goal to help share their stories as well as some of mine. In this episode I sat down with show regular Rob McMullen, North Central Region Director of NENA as well as director of Vigo County 911 in Indiana. Joining him on this episode are Victoria and Kelli, dispatchers with Vigo County 911 and this is a must listen and share. We tell stories from dispatch, personal life and a story I have never told before from my time in dispatch. It’s one you don’t want to miss. As always you can email the show for comments, questions or if you want to be a guest on the show at wttpodcast@gmail.com. Link to the story that Kelli m

Good morning! The wait is finally over! I must admit that it was hard for me to hold off posting this episode until today. I wanted to post it so that all of you could enjoy this but I had to separate the episodes to make it last. So without any further ado, welcome to episode 84 – Don’t be nervous. You will get the title once you hear the episode. This episode was recorded during the 2015 Indiana APCO/NENA Conference during the week of April 15 – 17. In this episode I had the chance to speak to three lovely ladies out of Hamilton County in Indiana. Anna, Alicia and Shae were so open and honest about their love for the job that it made the conversation naturally flow. On top of that they have a sense of humor like mine so I felt like I had known them for years. This epic episode is a must listen so check it out and share it up. As always if you have any comments, questions or if you would like to be a guest on the show, email us at wttpodcast@gmail.com. Episode topics – How each person got into dispatch What

Ahoy hoy! I’m back with episode 83 of Within the Trenches. This episode is part of a series of episodes I recorded at the 2015 Indiana NENA/APCO conference and expo. I had an excellent time there and this episode added to the fun. In this episode I finally and I mean finally got the chance to sit down with Ty Wooten, NENA Education Director who I have been trying to get on the show for almost a year now. We have been talking about it and talking about it but our schedules never matched up. Ty is joined by show regular Rob McMullen, NENA North Central Region Director and Director of Vigo county 911. This is an episode you do not want to miss. We had so much fun doing our mic check that I added it in the beginning. This episode is not only educational but it’s 18 different kinds of funny. I hope you enjoy it and please share it with everyone you know. As always you can email the show at wttpodcast@gmail.com for questions, comments or if you want to be on the show. Make sure to check out the links below for what

Good afternoon and welcome back to another episode of Within the Trenches. Episode 82 is part of a series of episodes that were recorded last week during the 2015 NENA/APCO conference & expo. In this episode I got to speak with Amanda and Yvonne, dispatchers with Lafayette PD and part of this years Teamwork Award recipients. Both dispatchers shared their 911 story as well as their reaction to the call that went national when a male called 911 in Indiana for his fiancé that he was speaking to over Skype in New York and she passed out. Thanks to the excellent work of Amanda, Yvonne and their partner Mark they were able to get help to the caller’s fiancé in New York. Great job and you deserve this award. Thank you for all you do! This is a must listen so check it out and share! As always if you have any questions or you would like to be a guest on the show please email us at wttpodcast@gmail.com. Teamwork Award news story courtesy of WISH-TV   Episode topics – How each dispatcher started in 911 Best and wo

Good afternoon and welcome back! I have been M.I.A. and I apologize for that. Life and work takes over at times and I have to step back from the podcast but I’m here and I have brand new episodes coming your way. Last week I was at the Indiana NENA / APCO Conference & Expo. I was there for the show and I had the chance to speak on stage and tell my 911 story. It was an excellent time! I got to spend time with old friends, made new friends and the show was a hit. The best part of last week was that the conference fell on National Public Safety Telecommunicators Week. It’s the week that we honor 911 dispatchers for the awesome work they do every day. The week was great and truth be told, I did not want it to end. Thank you for everything you do in dispatch. Although you may not hear it enough, you deserve all the kudos for being great! In this episode I got to speak with Nirvana, a dispatcher with Lafayette PD, as well as Kelli and Victoria, dispatchers with Vigo County 911. This is a must listen to check i

On February 16, 1968, the first 9-1-1 call was made. This is a very important date so today I present to you episode 80 of the podcast. I'm posting it ahead of episode 79 because I can't wait to share this story with all of you. Every event comes with stories and today’s date marks an event that started a lifetime of stories from those behind the mic. I have to say that it's crazy to think that this podcast has 80 episodes under its belt. I started this adventure telling my stories through a written segment on my blog, the Jabber Log and it eventually evolved into a podcast. What I wanted to do from the beginning was tell the stories of the unsung heroes of 911 and here I am. I love doing this and the stories are all amazing. I just want to thank the listeners for the support throughout this journey and this episode is going to be excellent. My guest today has been in public safety for some time now and his story is one that I have wanted to cover since I heard about it from my friend Tom with the Cool Kids o

Good morning and welcome back to another episode of Within the Trenches. This is going to be episode 79 and I’m going a little out of order but after recording episode 80, a milestone for the show, I had to post it up right away. Steve of Fairfax County 911 out of Virginia had an excellent story and if you haven’t listened to it yet, you need to. Today’s episode was going to be with Misti, a dispatcher and admin for "911 Dispatchers - Did I Really Say That?" but we had to reschedule so she will be on for a future episode and I look forward to that. My guest today is a good friend of mine and has been on the show before. He is the North Central Regional Director for National NENA and the Director of Vigo county out of Indiana.  In this episode we covered several silly and or ridiculous calls and shared some stories of our own. Below you will find the link to all the calls we referenced from the news affiliates. As always, if you have any questions or would like to be a guest on the show you can send an emai

Good morning and welcome to episode 78 of Within the Trenches. It has been a while since episode 77 but I am back with a long list of guests. In my last episode I revisited some of my personal dispatch stories. If you haven't listened to it you need to check it out. I will be recording more of my personal stories soon. I also mentioned that the new Indiana NENA website was up and registration is open for the 2015 conference so make sure to sign up. The website address is innena.org. Check them out, register and look for the show on their site. All the episodes recorded from last year’s conference are located there. With that said today's episode is going to be a good one. My guest today is Joanne, a dispatcher with the New Hampshire State Police and one of the admins for 911 Operator's Peer Support Page on Facebook. As always, if you would like to be a guest on the show or if you have any questions, email the show at wttpodcast@gmail.com 911 Operator's Peer Support Page – Facebook Indiana Chapter of NENA – We

Hello and welcome back to another episode of the Within the Trenches podcast. It has been about a month since the last episode and to keep it short, I have been all kinds of busy. Most of my time has been spent on work projects but I have also done a few side projects including logo design and web design. It has been fun because I love what I do but now that the main holidays are over I can get back to the show. With that said I have been looking back at some of my earlier blog posts and I realized that many of you are probably unaware of these posts because they are buried within my blog. The posts contain many calls I’ve taken and I have decided to turn them into episodes. Now you won’t have to search for them and read them, you can simply listen to me read over the entries and fill you in on what I was thinking at the time. I hope you enjoy this episode and as always you can email the show at wttpodcast@gmail.com. Episode topics – An update of what I have been up to Poo Guy story Ride alongs Robotic Domes

Welcome back to another episode of Within the Trenches. It has been a busy month! Since the last episode I have been training dispatchers on text FOR 911 platform textty. It has been a lot of fun though and I love what I do. On top of that I can officially say that the 911 Wellness Foundation and Within the Trenches are now strategic partners. What that means is that we are working together to reach a greater audience by utilizing each other’s outlets. I have also been talking with my co-host Whitney and we are going to plan on recording more episodes together via Skype. It has been a bit hard to do episodes together since I moved to Indiana but we are getting things planned out and I am very excited. On today’s episode I had the chance to speak with Melinda and Patti of the 9-1-1 National Public Educator Forum (NPEF). This was a great episode to record and we had a lot to talk about. The topics ranged from how NPEF started, a PSA that was recorded at their most recent conference and a GoFundMe project involv

Good morning and welcome to another episode of Within the Trenches. Today's episode is a must listen. In this episode we answer the question, "Who does 9-1-1 call when they need help?" To answer that question I spoke with Sherry, 9-1-1 Operations Supervisor, with the North Central Texas Council of Governments and Chairman with the National Joint TERT Initiative for NENA along with Jeremy, a supervisor with the Emergency Communications Department of Monroe County out of Rochester NY and Chairman with the National Joint TERT Initiative for APCO. This episode is packed with information on TERT, the Telecommunicator Emergency Response Taskforce. Below you will find links on where to find them and how you can get involved. Make sure to listen and share this episode with everyone you know.  As always you can email the show at wttpodcast@gmail.com. Episode topics - Intro to Sherry Intro to Jeremy TERT stories/dispatcher comradre  Spread the word on TERT