Executive Innovation: The Evolution Of Customer Experience & Sales

This month The Executive Innovation Show in collaboration with Humans Helping Humans debuts the series “Mental Health is Health!”, in honor of Mental Health Awareness Month, we will be releasing five podcasts all covering the topic of mental health.  In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Dale Cook. Dale Cook is the co-founder and CEO at Learn to Live, Inc., an engagement and consumer-driven healthcare company that provides coach-supported, digital cognitive behavioral therapy programs for people suffering from mental health problems. Dale has been recognized as one of the “(REAL) Power50 in healthcare by MN Business magazine, has been awarded the Leader in Healthcare Innovation in 2017 and featured in national publications like Forbes and Oprah magazine. Listen in as we discuss topics such as: From 2013 to present, Learn to Live has covered over 2 million lives! Listen and discover more about Learn to Live and Dale’s quest to help others who are

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Leslie Crowe. Leslie Crowe is the Chief People Officer at business travel planning platform TripActions. Prior to TripActions, she was VP of Talent at MuleSoft, responsible for scaling the company for a successful IPO. Listen in as we discuss topics such as: In some companies, hiring is more of a reactive approach. Learn how Leslie works to make hiring a proactive part of the company vs. being an afterthought just to fill open positions. Is “culture fit” a buzzword in Human Resources space? Does the word bring a negative connotation that means you are either “in or out”? Listen and learn the best way to get beyond “resume only questions”. How do you get to understand an applicant’s wants/needs for company culture and align to company need/wants?Hear Leslie Crowe’s favorite question to ask in an interview. Discover how asking this question will give you more information rather than asking 20 surface level questions. Having a u

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Adam Sabloff. Adam Sabloff is the Founder and CEO of VirtualHealth. VirtualHealth provides the leading platform purpose-built for integrated value-based care. They offer a vast range of technology capabilities to payer and provider markets.  Listen in as we discuss topics such as: As the founder of VirtualHealth, we talk with Adam Sabloff about his entry into the value-based care industry coming from building Ritz Carlton residences. How many beds are available for seniors who need/want to be in assisted living or skilled nursing facilities vs. population? With 50 Million Baby Boomers, is availability, demand or preference driving in home healthcare? Learn about the difference between Medicare and managed care organizations. Carrie and Adam explain the ecosystem of paying for value-based healthcare. Hear Adam discuss the future of healthcare and the innovation he is seeing in value-based care. How are healthcare systems chang

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with the SVP of Talent Management and Marketing, Blair Primis. He leads a team of human resources, organizational culture, and marketing professionals at OrthoCarolina. With over 40 offices, 160+ surgeons and a staff of 1900. Listen in as we discuss topics such as: Human resources now requires more marketing skills in the team than ever. Hear how the combination of talent and marketing departments has changed the way OrthoCarolina builds company culture, recruits and nurtures the local talent pool. It’s critical for employers to spend time in their local community nurturing future talent just as much as new customers’. Learn how being involved in your local community can help build an engaged talent pool. Discover what steps your company can take to be a part of your community? Listen as Blair Primis gives advice on how HR and Talent executives should be thinking proactively vs. reactively when recruiting in their local markets. 

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Brad Christensen. Brad is the Executive Director of Corner Canyon Recovery in Draper Utah. He has over 10 years of experience in the Mental Health and Substance Abuse industry.Listen in as we discuss topics such as: With over 20M Americans experiencing substance abuse problems, why do only 10-18% of Americans seek treatment? Brad talks about what constraints are stopping those with a substance abuse disorder to get help? As the opioid crisis grows, find out how this is affecting insurance companies and how they cover treatment, detox guidelines. There are many mental health and deep-rooted issues that lead to substance abuse? Listen as Brad explains how LGBTQ patients can experience a certain desire to fit in that lead to substance abuse and relapse rates.  Experiencing childhood trauma can have a significant increase in abusing substances in teen and adult years. Can trauma from youth and not addressing mental health issues

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Matt Britton. Matt Britton is the author of Youth Nation, a best-selling book on building remarkable brands in a youth-driven culture. He is the CEO of Suzy.com and former CEO of agencies Crowdtap and MRY which sold to Publicis. Listen in as we discuss topics such as: Matt and Carrie speak about the several large culture shifts that were led by Millennials. Hear the top legacies that can be contributed to Millennial behaviors. With 75% of the workforce being made up by Millennials in 2020, discover the changes Matt believes will happen with the shift of Millennials being in the C-Suite. How will businesses align with the values and practices of Millennials? What shifts in banking will we see with the rise in Millennials and Generation Z bank customers?As more technology companies like Google/Apple jump into the banking industry, Matt explains what he believes will be the future of financial services. How has the importance an

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Ladan Davia. Ladan is the CEO and Founder of Beeya. The 26-year-old entrepreneur is changing the online job search process by aggregating with intelligence.Listen in as we discuss topics such as: Ladan discusses her early entry into the online job searching space and why she started Beeya. We talk about the role that AI plays in recruiting candidates. Listen as Carrie and Ladan break down were AI is right in the recruiting funnel and where it’s not appropriate in candidate experience. Is there a place for AI on your careers page? Can AI help with job application abandonment? Listen as we explain why there is no need to fear AI. AI is here to help HR with minute tasks and not replace humans in HR. Combined with the right human interaction it can increase productivity, save companies money and hire quality employees. What is the criteria of what HR executives should be thinking about with HR tech innovation to free up your recr

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Shelley Callahan about establishing hope in child poverty in the United States. Shelley Callahan is the Director of Development with Children Incorporated. She is also the writer of the On the Road Series, which highlights their work around the world. Listen in as we discuss topics such as: Hear about the work done by Children Incorporated and how they partner with schools, orphanages, homes and childcare centers to help children with basic needs. They work to provide food on weekends, clothes, shoes and school supplies. We talk about the importance of showing a child that someone cares for them and improving their self-worth. Learn why the volunteer coordinators are the critical component to both the children and the non-profit to reaching youth in need. Shelley discusses the “On the Road” series to paint the picture of different success stories of children and highlight the work that Children Incorporated is doing. Shelley

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Todd Unger of the American Medical Association. Todd Unger is the Chief Experience Officer and SVP of Physician Engagement at the American Medical Association. He has led digital change initiatives at companies such as AOL and Time Inc. Listen in as we discuss topics such as: Todd shares his experience as a “productive disruptor”, transforming companies to new digital heights and the way he’s done it over the years. We talk about why companies don’t believe that they need digital. The problems that these companies face when they decide not to transformation and why now it’s not "whether we transform" but "how can we transform". How to not end up in the “news” of closing locations because you didn’t embrace digital customer demands and buying trends.Learn about the embracing digital in healthcare and what physicians should be thinking about to embrace this digital patient experience demands to help grow and

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Michelle Dickinson-Moravek and Courtney Blanton about how to break down the mental health stigma walls. Michelle Dickinson-Moravek has been in the pharmaceutical industry for over 18 years. She is currently an associate director at Johnson & Johnson. She is the author of "Breaking Into My Life" and a social moderator at the non-profit 18 Percent. Michelle is out to raise awareness and compassion for those struggling with mental illness. Courtney Blanton is the Executive Director of the Hi How Are You Project, an Austin-based, nonprofit organization inspiring new conversations about mental health issues by funding and creating thoughtful media content, projects, and events. Listen in as we discuss topics such as: We talk to Michelle Dickinson about her struggle growing up with a bipolar mother. We hear about the obstacles that come along with this experience and the empowerment Michelle found through her story. W

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Chuck Rogers. Chuck Rogers is the Financial Services Practice Leader for Market Force Information. Chuck has been in the financial services industry for more than 30 years and specializes in helping retail banks deliver exceptional customer experience.  Listen in as they discuss topics related to the financial industry such as: The consumer banking trends and the change in demands for experience and technology among different generations. Listen as Chuck discusses the recent report by Market Force, “US-Banking Customer Experiences and Competitive Benchmarks”. Contrary to what you may think, when looking at consumers that go into a branch to see a personal banker on a monthly basis, Millennials have a higher frequency of branch visits than Baby Boomers.  See why 18% of this segment is comprised of Millennials while only 9% are Baby Boomers.   We talk by generation the impacts of convenience and how it affects the banking relat

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Mark Lamplugh. Mark Lamplugh is a fourth-generation firefighter and former captain with the Lower Chichester (PA) Fire Company. He is the Director of Media and Public Relations with Institute for Responder Wellness and formerly Deer Hollow Recovery. Mark is one of the top marketing executives in the United States and has revolutionized how Mental Health, Behavioral Health, and Non-profits reach potential clients and spread their message thru influence and traditional marketing. Listen in on topics discussed during this podcast such as: The adverse effects of the opioid epidemic on first responders. Underlying issues include mental health, addiction, alcoholism, and fatigue. How are today's firefighters and EMTs coping with such an increase in overdose calls? What is the added stress of combining EMTs and firefighter duties? The consistent run to calls has created no downtime/rest. Rural areas are being h

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Judy Gaman.Gaman is an award-winning author, speaker, and host of a nationally syndicated radio show. She is the CEO of Executive Medicine of Texas, a world renown luxury medical practice. Listen in on topics discussed during this podcast such as:   Hear as Judy discusses why “multi-tasking” moms and women are more of a caregiver but drag their feet when it comes to their own health. Since more women are now in the workforce than ever listen why patient convenience is so important. Why should healthcare providers take this into consideration as women are making appointments for their kids, husband and whole family.  Gen Z’s and Millennials are becoming new patients, especially in areas like primary care, OB/GYN and pediatrics, hear tips of what practice groups should be thinking about in acquiring and retaining patients. What digital technology is “table stakes” as communication channel preferences for new patients. Will the

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Caroline Boudreaux. Caroline Boudreaux founded the Miracle Foundation to reunite orphans with their families. They are an Austin, TX based international non-profit that brings life-changing care to orphaned and vulnerable children. With over 160 franchise orphanages and 2000+ children impacted.Listen in on topics discussed during this podcast such as: Hear the touching story from Caroline Boudreaux about Mother’s Day of 2000 that changed her life and so many others lives. See why this is the only podcast that has ever brought Carrie and Daniel to tears. Learn more about the Miracle Foundation and their effort to eradicate orphanages by 2040. Caroline talks about the challenges of originally starting an international adoption agency and how her model changed after visiting 26 orphanages blossomed to create a franchise model for orphanages. She explains the operational efficiencies and orphanage model now in ov

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with David Khan and Samantha Moss. Samantha Moss, LCSW is a therapist at Silver Lake Psychology, a group practice for adults and couples located in Los Angeles. Samantha also works for Lyra Health, a behavioral health/tech company. She provides video therapy to employees from companies including eBay, Lyft, and Uber.David Khan Ph.D., LPC, LPCS is a family counselor with experience in treating adolescents, relationship issues, addiction issues, depression, anxiety, blended family issues, and working with bi-polar. I am also known for my speaking and training experience in both the corporate and mental health settings.Listen in on topics discussed during this podcast from both guests such as: Moss tells us why it is important for teen moms to stay with their child in foster care and how it can affect their mental health. By separating the family it can be detrimental for the teen long term. Moss tells us how St. Ann

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Mike May. Mike May is Executive Director of the William L. Hudson BVI Workforce Innovation Center, an initiative launched early last year to tackle the 70% unemployment rate among people who are blind and visually impaired through training, job placement and the provision of accessibility inclusion expertise to businesses throughout the United States. Blinded by a chemical explosion at the age of three, he regained partial vision at the age of 46 via cornea transplants and a pioneering stem cell procedure. His career has included roles as a political analyst for the CIA and as the founder of the Sendero Group, a tech company staffed almost entirely by individuals who are visually impaired. Mike is the subject of the book, “Crashing Through: A True Story of Risk, Adventure and the Man Who Dared to See,” by journalist and New York Times best-selling author Robert Kurson. Listen in on topics discussed during thi

 In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Will Kiefer. Kiefer is the Founder and Executive Director of Bench Mark Program in Lancaster, PA. He started the organization as a college student in 2014 and has since been recognized by the PA State Secretary of the Commonwealth, the PA State Secretary of Corrections, named a PA Midstate Millennial, Lancaster Young Influencer, and received the Distinguished Service Award for his work in State Juvenile Detention Facilities.  Listen in on topics discussed during this podcast such as:  Learn more about Will Kiefer, why he wants to help at-risk teens and what made him start the Bench Mark Program.   Listen as Will describes how they use weight lifting to mentor young teens in the gym, by having mentors that look like them and come from the same neighborhood. Hear how standard mental health therapy in a “four wall office” doesn’t work for this demographic. Has the Opioid Crisis impacted the most hard-hit neighb

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Peter Loeb. Peter Loeb is the co-founder and CEO of Lionrock Recovery. He comes from 2 decades in Silicon Valley, he’s a Harvard MBA that got into the substance abuse after seeing family and friends struggle with substance abuse disorders Listen in on topics discussed during this podcast such as:  Learn more about the 100% video based substance abuse program at Lionrock Recovery that has no physical locations.Fighting the odds, how does the virtual model stand up against the traditional model for brick and mortar inpatient/outpatient programs.   Hear the data and statistics on relapse and success rates of the virtual video counseling vs. traditional model.    What are the demographics and characteristics of patients looking for a virtual outpatient treatment program? What is broken with the traditional substance abuse treatment models “aftercare program” and the adaptability of getting back into your normal l

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Philip Folsom. Phillip Folsom is the co-founder of the critically acclaimed SPARTA suicide prevention program for warriors. As a veteran himself, Phillip’s game-changing tools have improved the lives of over 500,000 individuals over the last 25 years. He has been featured in multiple publications and also has appeared on national TV shows like Biggest Loser, Celebrity Fitcamp and many others. Listen in on topics discussed during this podcast such as:  Learn why Philip Folsom wanted to help veterans and first responders and the backstory of SPARTA. Hear the eye-opening numbers of combat veteran deaths vs. veteran suicide in the US and the sky-rocketing suicide numbers. We will even lose a couple veterans by the end of this podcast.   Does saying “Thank you for your service.” offend veterans? Discover the reason behind Folsom’s philosophy of removing “D” from PTSD and why veterans use PTS vs. PTSD.  Do humans f

In this episode of The Executive Innovation Show Podcast Carrie Chitsey and Daniel Miller speak with Daphne Young. Young is the Chief Communications Officer for the non-profit, Child Help. Child Help advocates for abused and neglected children. Their prevention program Speak Up Be Safe gifts the nation's communities with the skills to prevent or interrupt cycles of abuse.  Listen in on topics discussed during this podcast such as: The story of why actresses Sara O’Meara and Yvonne Fedderson started the women- led organization that has helped over 10 million children. The trickle down effect of the opioid crisis into child welfare, child abuse and the greater need for Child Help. How they use Speak Up Be Safe in rural communities to advocate for and educate children who may be going through abuse. Has the rise in opioid epidemic in rural communities increased the calls into the National Child Abuse Hotline? How new digital technologies has changed their method of outreach and communication. With more chil