Sinopsis
Hello and welcome to the Hospitality Maverick Podcast. We are on a mission to; Inspire leaders and entrepreneurs in the hospitality industry to create profitable and heart-centred businesses from the inside out - the kind that both employees and customers love and support. Here you will find conversations with Mavericks who not only take a value-based approach to running their businesses but also display a fierce passion for the industry. We hope you enjoy!
Episodios
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# 35: It's All About The Team With Marta Pogroszewska, Managing Director of Gail's
25/09/2019 Duración: 54minMarta Pogroszewska is the Managing Director of Gail's, a 50+ unit bakery chain. Prior to Gail’s, Marta worked at Pret A Manger for over 12 years in roles ranging from General Manager to Director of Operations in the US. In this episode, we sat down with Marta to talk the industry, the power of putting people first, leadership, technology and Gail’s approach to expansion.#gails #maverick #podcast #hospitality #restaurant #restaurants #hospitalityoperations #people #culture #restaurant #hospitalitymavericks #hospitalitymaverickpodcast #leadership #food #coffee #peoplefirst #BeMaverick #restaurantindustry #restaurantbusiness #restauranttech #restaurantmanagement #restauranttech #hospitalityindustry #hospitalitylife #hospitalitytrends #teambuilding #leadershipdevelopment #engagement #happiness #business #hospitalitymanagement #restauranttrends #lunchThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#34: Love It Or Leave It: Creating Workplace Happiness With Samantha Clarke, Happiness Consultant, Author and Founder of the Growth & Happiness School
10/09/2019 Duración: 41minSamantha Clarke is a happiness consultant, author and founder of the Growth & Happiness School. Specialising in workplace happiness and wellbeing, Samantha discusses what makes people fall in love with their job, how leaders can promote wellbeing, whether HR is dead, her comprehensive project with Dishoom, the exciting release of her new book 'Love It Or Leave It: How to Be Happy at Work' and much more.#restaurantbusiness #restaurantbusiness #restaurantindustry #restaurantmanagement #hospitality #restaurant #hospitalityindustry #restaurants #restaurants #restaurantowner #peoplefirst #people #happiness #hospitalitylife #teambuilding #leadershipdevelopment #hospitalitymanagement #culture #business #engagement #leadershipThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#33: The Perfect Storm is Here With Peter Backman, Founder Peter Backman
28/08/2019 Duración: 48minWe are joined by the insights guru Peter Backman. Peter has served the food and drinks industry as a trusted advisor and consultant for over three decades on an international basis. In this episode, we discuss the current state of the food and drink market, restaurants' obligation to serve more than just food, the delivery market, exciting emerging chains and what the very best are doing.#restaurants #restaurantowner #restaurantsgrowth #resurantstartup #restaurantleadership #restaurantculture #restaurantentrepenur #leadership #culture #resturanttech #deliverymarket #markettrendsThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#32 The Rise of The Independent Restaurant Owners With Barry Shuster, Founding Editor and investment partner of RestaurantOwner.com
14/08/2019 Duración: 52minBarry Shuster, Founding Editor and investment partner of RestaurantOwner.com, joins us to share his expert industry knowledge with from a US perspective. RestaurantOwner.com is an online and print media company serving restaurant entrepreneurs, providing resources for opening and operating successful restaurant businesses. In this episode, Barry touches on the delivery market, hospitality tech, building a culture that maximises both impact and business results and more. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#31: Making Your Impact With Dr John Mervyn-Smith, Director of The GC Index
30/07/2019 Duración: 44minDr John Mervyn-Smith, Director of The GC Index joins us to discuss how the GC Index is helping to liberate individuals, teams and organisations to make a positive impact in their world. From recognising, nurturing and developing talent to identifying the missing links within an organisational function, Dr John provides an overview of the GC Index, the impact it's had on some of the most well-known companies across the globe and relates much of his expert knowledge to the unique context of hospitality.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#30: Setting The Stage For The Best Hospitality Experiences With David Chenery, Founder & Director of Object Space Place
16/07/2019 Duración: 56minDavid Chenery joins us to discuss all things hospitality and the pursuit of excellent restaurant design. David is the Founder & Director of Object Space Place (OSP), an interior architecture and design company specialising in the hospitality industry. In this episode, David shares where his passion for hospitality design came from, being a student of the industry, including OSP's Restaurant Odyssey project, costly mistakes that people make when building their restaurant businesses and why he turns to other industries as a continuous source of inspiration.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#29: Enriching Lives With Mowgli's Nisha Katona, Founder of Mowgli Street Food
02/07/2019 Duración: 47minCurry evangelist Nisha Katona, Founder & MD of Mowgli Street Food shares her inspirational journey and approach to building and leading her fast-growing restaurant chain. After working as a child protection barrister for 20 years, Nisha pivoted into the hospitality industry with the sole purpose of enriching the lives in the cities Mowgli goes to, starting with the employees. In this episode, Nisha discusses her earliest memories of seeing her family tackle racism with Indian food, why picking a new site as emotional as buying a house, how she ensures Mowgli staff feel nourished, fulfilled and purposeful, Mowgli's House Charity Initiative and much, much more.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#28: Operational Challenges on a Small Island With Benjamin Heath, COO of Harbour Lights
18/06/2019 Duración: 41minCOO of Harbour Lights, Benjamin Heath shares his experience of operating within the unusual commercial environment on the Isle of Man. From recruitment and staffing challenges to only having access to one supplier for fresh foods, Ben highlights the importance of being agile, keeping a close eye on the numbers and continuously working to propel the employee and guest experience in a particularly challenging market.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#27: Taking Hotel Operations Online With Alexander Shashou, Co-Founder and President of ALICE
04/06/2019 Duración: 50minAlexander Shashou, Co-Founder and President of ALICE joins us to share his journey of building the industry-leading hotel operations platform. With the hotel industry being offline for many years, Alex explains how the delivery of great hospitality has shifted and what your hotel or hospitality business should do about it. Alex also discusses ALICE's acquisition of Go Concierge, acting like an owner at all levels of an organisation, treating technology as a new hire and much more.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#26 'Your People Are Your Voice' With The Chilli Pickle's Alun & Dawn Sperring, Founders of The Chilli Pickle
20/05/2019 Duración: 49minBrighton power couple Alun & Dawn Sperring discuss The Chilli Pickle’s amazing journey and thoughts on the evolving hospitality industry. The Chilli Pickle first opened their doors to the city of Brighton in 2008 and since then they have won multiple awards, opened a second site in Guilford and established themselves as one of the most innovative and best-loved Indian food destinations.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#25: Digitising Your Restaurant Business With Nick Popovici, Co Founder and CEO of Vita Mojo
07/05/2019 Duración: 47minNick Popovici, Co Founder and CEO of restaurant and software company Vita Mojo joins us to discuss the inevitability of restaurant businesses becoming tech led. From the digital opportunities that provide consumers with transparency, control and personalisation to how software can empower employees to make better decisions and engage in more worthwhile tasks, Nick shares some truly valuable insights for those willing to consider tech as their ‘secret sauce’.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#24: Exceptional Hospitality Leadership With Peter Avis, Customer Service and Hospitality Consultant
24/04/2019 Duración: 46minPeter Avis, customer service and hospitality expert joins us to share his journey, knowledge and advice to anyone looking to excel in a leadership or management position within hospitality. Peter has won multiple Restaurant Manager of the Year awards, the Sir Richard Branson Special Award for services to the community and is the epitome of what it means to be a hospitality leader.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#23: The Bill's Story With Bill Collison, Founder of Bill's Restaurants
09/04/2019 Duración: 46minWe are joined by Bill Collison, Founder of Bill's Restaurants to discuss his amazing journey of building the 80 unit restaurant chain. In this episode, Bill explains the importance of seeing restaurant operations as a chance to 'put on a show', the evolution of his business, his thoughts on the industry, building strong teams and the key people and places that he derives inspiration from.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#22: Hospitality's Proven Principles With Adam Knight, Founder of Proven Principles
27/03/2019 Duración: 41minAdam Knight, Founder of Proven Principles joins us to discuss the many changes that we are seeing in the hotel industry and the broader hospitality sector. Adam founded Proven Principles in 2018 and has been consulting and coaching hotels, restaurants and vacation rental owners using the best practices he has acquired from working in the luxury hotel industry. In this episode, Adam discusses the over-commercialisation of the hospitality industry, the difference between service and hospitality and the next big things in hotel tech.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#21: Retail, Hospitality & Delivering Value to Savvy Consumers With Brian Moore, Publisher and CEO of EMR-NamNews
13/03/2019 Duración: 55minBrian Moore, Publisher and CEO of EMR-NamNews joins us to discuss the past, present and future states of retail and hospitality. With many crossovers to be found between the two sectors, Brian provides in-depth advice for businesses looking to succeed in a world of corporate giants and savvy consumers.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#20: Your Brand as Your Promise With Cliff Ettridge, Partner at The Team
27/02/2019 Duración: 57minThe Team is a creative branding agency who have worked with a range of globally recognisable operators. Cliff Ettridge, Partner at The Team joins us to discuss all things branding; from the importance of ensuring consistency in the employee lifecycle to obtaining and understanding brand-relevant data in real-time. Cliff highlights the many pitfalls that businesses fail to see in their approach to branding and shares some invaluable insights that will help you to create a more unified and genuine brand for your customers and employees to connect with.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#19: Bespoke: Kamila Sitwell's Antidote to the Experience Economy - Blogger, Author & Co-Founder of Kolibri Drinks
11/02/2019 Duración: 59minKamila Sitwell, leading hospitality blogger, author of Bespoke and Co-Founder of Kolibri Drinks joins us to discuss some of the most prevalent yet underutilised trends we are seeing in hospitality today. Kamila talks about the process of designing and implementing bespoke hospitality experiences; from the deep psychological reasons behind the public desire for customisation to how operators of any size can start to wow their guests through personalised experiences. This is an episode is for any hospitality businesses looking to thrive in an experience economy.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#18: The Story Behind the Georgian House Hotel With Adam Rowledge, General Manager of Georgian House Hotel
23/01/2019 Duración: 53minWe paid a visit to the London-based Georgian House Hotel to speak with General Manager Adam Rowledge. In this episode, Adam discusses the story behind this multi-award winning hotel, from creating a great employee to providing some truly unique forms of guest entertainment. Adam also shares his personal journey through hospitality, thoughts on the current industry climate and advice to those looking to start a career in hospitality!This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#17: Technology, Scaling & Data-driven Hospitality Business With David Owens, Founder and CEO of Let's Operate
20/12/2018 Duración: 01h02minDavid Owens, Founder and CEO of Let's Operate joins us for episode 17 of the Hospitality Mavericks Podcast. Let's Operate is a boutique technology advisory and insight consultancy firm that helps enterprises to harness technology to optimise efficiency and leverage data to fuel future growth. In this episode, David discusses topics that are becoming increasingly integral to operating successful hospitality businesses, including technology, scaling, data, online ordering and delivery.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#16: Getting Social With Patrick Smith, CEO of Adwaiz
27/11/2018 Duración: 42minPatrick Smith, CEO of Adwaiz joins us to discuss everything social media related in the world of hospitality. For those that don't know, Adwaiz is a 23 employee strong social media agency specialising in content creation, social media management, influencer marketing, paid social and more.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy