Dental A Team W/ Kiera Dent And Dr Mark Costes

Tiff and Kristy discuss how to best support patients during limited exams, including centering your own team’s frame of mind, creating proper triage protocol, building trust through communication, and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript Tiffanie (00:00) Hello, Dental A Team listeners. We are back today with some really, really exciting things. We speak to the doctors, we speak to the team side, and we really want that to come together in today's podcast. We've got a lot of information for you doctors, but then we've also got a lot of information for you to pass off and train your team members on or pass off this podcast, and we will help train your team members on this space just here within this podcast even.   Jam-packed with a ton of information. It's for everyone. Team members, if you're here listening and your doctor's not a listener, vice versa, send it on over because I do think this is going to be some great inf

Fred Heppner of Arizona Transitions is back for part 2 of his chat with Kiera! Life comes at you fast, and sometimes, it comes in the form of a surprise. Kiera and Fred talk about creating an exit strategy today for your departure from dentistry, as well as what the economics look like for moving on from a practice. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript Kiera Dent (00:01) Hello, Dental A Team listeners. This is Kiera and I am so excited for you to have part two of me and Fred Heppner going through associates, DSOs, how to really grow this. You guys, we had such an incredible first half of this episode. It was so long and so much information that I wanted to break it into two parts. So here's part two. I hope you enjoy. And as always, thanks for listening. I'll catch you next time on the Dental A Team podcast.   Kiera Dent (00:24) should people be talking   when they're in their 20s 30s or is it something we're like start to thi

Kiera is joined by Fred Heppner of Arizona Transitions to talk through dental practice transitions. Their conversation includes when you should start thinking about your transition, what the economic outcomes will be any way you go, what a private indemnity group is (and how it can help), and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript Kiera Dent (00:01) Hello, Dental A Team listeners. This is Kiera. And today I am so excited to welcome an incredible guest to our podcast, Fred Heppner. He's with Arizona Transitions. And honestly, I feel like right now in today's world, dentists need more than ever guidance and direction of like, what do we do? How do I transition my practice? What am I looking at for retirement? Do I go the DSO route? Do I do the legacy practice route? I just feel like there's so much confusion. And so trying to cut through that noise,   Fred is incredible. We met him and I just said, you know what? He's incred

Tiff and Kristy talk about how to reach an ideal state: three-day work weeks and clearing that seven-figure mark. Their advice includes block scheduling, mining your patient base, aligning your team, and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript Tiffanie (00:01) Hello Dental A team. I am back here today with Kristy. I am so excited to be here, Kristy. And for those of you who maybe this is your first podcast with us, my name is Tiffanie and I am a dental consultant here with the Dental A Team. And as Kara said, we're taking over the podcast. So I've got Kristy, one of our other amazing and just beautifully minded and just sweetest ever.   consultants. Kristy, you are just one of the most amazing human beings I've ever met and I'm just so excited to have you here on the podcast with us as well as on our team. So happy Friday. It's Friday here for us and we are we've got a couple podcasts we're going through today, Kristy. I'm

Kiera and Kristy discuss ways your practice can completely “drain the lemon” of juice (aka, financial opportunity) without becoming completely overwhelmed. This happens by identifying a goal and reverse engineering it. Kiera and Kristy give numerous examples of how this works, as well as other opportunities for hidden value in your practice. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00) Hello, Dental A Team listeners. This is Kiera and today is such a special day. I hope you guys are having the best day because I'm having a great day because today I'm podcasting with our one and only Kristy Treasure, one of our incredible consultants. And I am so excited to have Kristy with us. Kristy, how are you doing today?   Kristy (00:17) Gosh, it's fantastic. The first day is spring and we're gonna bring some new life to clients here. Add potential clients, right?   Kiera Dent (00:24) I agree. I completely   agree with you, Kr

Kiera and Tiff share highlights from the Dental A-Team Summit — the best one yet! They touch on communication, the life cycle of a business, keeping teams energized, and more. Mark your calendars for the Dental A-Team Summit 2026! Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript:  Kiera Dent (00:00) Hello, Dental A Team listeners, this is Kiera and ⁓ gosh, today's a great day. I have the one and only Spiffy Tiffy on the podcast. I feel like we're going back to like OG status here, Tiff. Like it's been a while. Welcome to the podcast. How are you?   Tiffanie (00:14) I'm good. Thank you. Luckily, Shelbi snuck a time in here for us. I mean, gosh, we've got a birthday podcast. We've got this coming up. Like we've got all kinds of stuff in the works, but I'll see you in a gear in a year. Right? That's all we get.   Kiera Dent (00:26) I know, right? See ya! See you next   May. I'll see ya. No, I love it because honestly, you and I host, we podc

Tiff and Dana discuss the numerous innovations happening in the field of pediatric dentistry, specifically minimally invasive care and maximizing shortened attention spans. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Tiffanie (00:02.2) Hello Dental A Team listeners. We are so excited to be back here with you. If you listened to an earlier podcast, I alluded to the fact that Dana and I were going to have some fun with a really cool podcast. I'm excited for this one. I think it took a little bit for us to prep for this one, but I think that's the world of dentistry for us. Dana, thank you for spending so much time with me this afternoon busting out a few podcasts here for the...   For the listeners, how are you this lovely afternoon?   Dana (00:33.698) Doing good, doing good. I'm excited to be here. I've had to reframe my podcast time to Tiff time because it helps really get me pumped up and excited for it.   Tiffanie (00:39.768) I'll

Kiera and Tiff are tuning in from a hike to talk about their shared birthday (today, May 8!) and how their personal and business evolutions have morphed. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript The Dental A Team (00:00.977) Hello, Dental A Team listeners. This is Kiera and... Spiffy Tiffy. Oh my gosh. We are on a hike and we're in the middle of the wilderness. We're a hot mess right now. So Tiff flew in and we decided since we're actually together, we should do our birthday podcast together because little known fact, if you don't know, Tiff and I actually shared the best birthday in the entire world. Yeah, May 8th.   I think they knew that though. I think they did too and if you didn't well welcome and so I convinced if we were gonna go on a hike today and when we used to be like old school old school dental a team we used to go on hikes and podcast on a hike so we decided to We've got cords all over us. Like this is in our ear.

Tiff and Dana talk about a large trend happening in dental practices this year: last-minute cancellations, and why it’s such a stressor for the doctors. They share how to notice the signs of no-shows further in advance, plus ways to troubleshoot the problem. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript Tiffanie (00:01) Hello, Dental A Team listeners. We are so excited to be here with you today. I have the one and only Dana here with me. Dana, we're still working on that dynamite. Dana is my favorite nickname, but we'll see what Kara decides sticks. So.   Thank you, Dana, for being here with me today. If you guys are watching this podcast, which I think is still a weird concept in my brain, Dana has the most incredible hair today. Dana, I'm always impressed with your lovely loc. So thanks for coming ready to go today. How are you?   Dana (00:34) doing good. Thank you. If you only knew how little time it took me and that's why it's cons

A lot of practices are concerned about keeping their team members on board right now. In this episode, Kiera lays out 3 effective ways to create a workplace that employees want to show up to, leading to a happier office crew and happier patients. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript Kiera Dent (00:00) Hello, Dental A Team listeners. This is Kiera, and I hope that you're just having the best day of your life. I hope that you are just truly, truly, truly remembering why you're even doing this. I hope you have a strong why. I hope you have a strong commitment. I hope you have just the best honest day-to-day. Dental A Team's purpose is to truly make your life better, to make running a dental practice easier, because I don't believe that being successful and profitable has to be hard.   I don't believe that having like great patients and great teams has to be a hard journey. So our job is to give you tactical tips that are able to

Today’s case acceptance focus is all about presenting the treatment plan and sequencing. Kiera shares language to use and the kind of confidence to adopt when discussing game plans with patients, and why it will stop objections in their tracks nine times out of ten. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00) Hello, Dental A Team Listeners, this is Kiera and I am so excited to welcome you back to part two of Treatment Planning Masters, increasing that case acceptance, getting you guys into the tactical, but you better believe if you have not listened to part one, get your booties back to part one and go listen, because if you don't fix your mindset, if you don't work on those items, everything I teach you today is going to be a little bit better for you. I promise you it will be a little bit better for you, but the real secret sauce to treatment planning is the words that you speak.   Words create worlds, you guys

Case acceptance is 80% psychology and 20% skill. Kiera gives tangible tips on how treatment coordinators and doctors can get in the right frame of mind for that successful case acceptance, including no more assuming someone’s financial capabilities, understanding people’s motivators, and learning the art of silence. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00) Hello, Dental A Team listeners, this is Kiera, and I hope you are just having an incredible day today. I hope you are so jazzed and you are so excited about dentistry, because I'm excited about dentistry. You don't call us the Dental A Team for nothing. Our job is to help you in your practice become the A Team of dental offices. Honestly, I love this. I love what we do. I love talking to you. I love helping you and your team just become everything and more that you've ever hoped to be. So today, I hope you are ready. I just did a really incredible   team trai

Tiff and Kristy look into re-care and re-activation in practices, including adopting a healthy mindset about patient outreach, encouraging medical readiness out of those patients, and steps your team can take today to ensure scheduling happens every time. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:02) Hello, Dental A Team listeners. We are back at you today. I have Ms. Kristy back with me today in the, we'll call it the studio. We're each in our own studio. We are here just so excited to bring you guys more value and more information and doctors who.   Kristy (00:02) you   The Dental A Team (00:19) Listen to us who come every week, who diligently are here supporting us. love you and appreciate you and Teams exactly the same. love you and appreciate you. Doctors, if you find value in this one today, I am super excited for you to have information today that you can share directly with your team. We are talking r

Kiera guides listeners in an activity that will help each person be more purposeful in how they’re going about their lives, and build a path toward ultimate fulfillment at life’s end. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00.844) Hello, Dental A Team listeners. This is Kiera and I hope you are just having an incredible day. I hope things are going so well for you. I hope that you just, I don't know. I hope that as you look at your day, as you look at your life, you just remember, man, you are so lucky to be alive. You are so lucky to be here now during this time. I know things can be hard. It was really interesting. We always have a team huddle every single morning. You can tell Dental A Team was created by someone who worked in a dental practice.   and one of our team members said that she was really grateful for trials and challenges. And I just thought how, wh

Tiff and Kristy give tips on how to catch up on those collections fast, including a day-ahead assessment and treatment plan presentation. The advice given in this episode isn’t only effective for offices concerned about collections, but any office, regardless of what their bank account looks like. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00.738) Hello, Dental A Team listeners, this is Kiera, and I hope you are just having an incredible day today. I hope you are so jazzed and you are so excited about dentistry, because I'm excited about dentistry. You don't call us the Dental A Team for nothing. Our job is to help you in your practice become the A Team of dental offices. Honestly, I love this. I love what we do. I love talking to you. I love helping you and your team just become everything and more that you've ever hoped to be. So today, I hope you are ready. I just

Kiera shares a ton of fun ideas on ways to attract and engage with potential patients in your community. These range from a killer referral program, to considering the locations of where you’re advertising, and more. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript:  Kiera Dent (00:01.752) Hello, Dental A Team listeners. This is Kiera. And today I am just so excited to be chatting with you. I hope that your day is just going incredible. My day has been incredible. I have the opportunity to work with clients and just a fun coaching call day. And I always enjoy it. I enjoy helping clients. I enjoy helping you. I love to get on a podcast and I love to share. And with summer approaching, I thought it might be kind of fun to give you a quick tactical podcast where I talk about maybe some summer marketing ideas that maybe you haven't thought of. know   For a lot of practices, summertime can get

Kiera talks about the numerous shifts on the horizon in dentistry, what your practice can do to embrace the changes, and how Dental A-Team can help. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:01) Hello, Dental A Team listeners. This is Kiera and I am so excited to have you on the podcast today. I hope today is just an incredible day for you. And I hope you remember you are in the greatest industry possible. And today I'm really excited because I feel like there's some opportunities to discuss and challenges that I think offices are gonna be facing in the next five to 10 years. I wanted to pop on and just say like, hey, dentistry is changing fast. And my question is, are you and your practice gonna be ready to seize the opportunity or?   Honestly, are you going to be struggling and hanging out in the back? I think that there will be a lot of shifts. I think we've seen

Kiera is a guest on the Dentalligenstia Podcast, hosted by Nick Zagar and Remy Isdaner. She talks about the connection between success and knowing your practice’s numbers for the following: Production Overhead Collection New patients Case acceptance Kiera also gives tips on streamlining workflow, working through scratch starts, startup versus seasoned practice needs, and more. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00.16) Hello Dental A Team listeners, this is Kiera and today I am so excited. I did an incredible podcast and I just thought it'd be fun for you guys to hear it, to listen to it. And as always, thanks for listening. I'll catch you next time on the Dental A Team podcast. Welcome to the Dentalligentsia podcast. I'm Nick Zager and we have Remy Isdaner, my partner, and we are Mirlo Real Estate Partners. Today we have a special guest, Kie

Tiff and Kristy give listeners examples of different practices that have different definitions of ‘thriving.’ They then provide questions each practice owner (or even team member) can ask themselves to identify what success looks like for them. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:02) Hello, Dental A Team listeners. We are so excited to be here with you today. My name is Tiffany. If you've never heard me on this podcast and you haven't been listening for long enough, then go back through, sift through. We've got so many episodes with so much amazing content and information for doctors and teams alike. There are very doctor-specific ones and very team-centric ones, but I do tell you this. Doctors, listen to them all because I want you to always know   what your teams are doing, what they should be doing, or what they could be doing. So there's a million di

Have you noticed signs of apathy in your practice? Does your job feel insurmountable? Kiera talks about telltale signs of burnout, how to help people bounce back from burnout, and ways to avoid burning out in the first place. Episode resources: Sign up for Dental A-Team’s Virtual Summit 2025! Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript:   Kiera Dent (00:01) Hello, Dental A Team listeners. This is Kiera and welcome to the Dental A Team podcast. I am so happy you're here. I'm so happy that you're spending your time with us, that you are truly here committed to making your practice, your patient experience, your team experience that much better, which ultimately impacts your life. It ultimately impacts your profitability and it ultimately impacts the success that you have in this world. This is one of the greatest opportunities for you to truly live your dream life, to truly have everything and more. And that's what I love and I'm so passionate about. An