Dental A Team W/ Kiera Dent And Dr Mark Costes

It’s time for another DAT Book Club episode! This was a surprise addition, recommended by dentists: Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara. Kiera talks about how this book inspires readers to make their patient experiences special while also being profitable as a business. Check out the full list of DAT’s 2023 book club here. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

There’s an idea out there that holding your team members accountable for their tasks and deliverables creates unhappy participants. Kiera dispels this notion in this episode, sharing her experience seeing this in dental practices across the country, and what actually sends team members running for the hills because of your work system. She also lists out what your practice can do to create and keep happy workers — and avoid artificial harmony. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

In this episode, Kiera reviews the March book selection: The Psychology of Money: Timeless Lessons on Wealth, Greed, and Happiness by Morgan Housel. Check out the full list of DAT’s 2023 book club here. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

How Many Unscheduled Treatment Calls Should You Make? Brit and Tiff take over the podcast to talk about those pesky unscheduled treatment calls. They talk about why those calls are important and how you can dispel the negative cloud associated with them. Three takeaways come out of this episode: Make sure you’re tracking unscheduled treatment Use Brit and Tiff’s suggestions to make those calls not annoying Keep the right mindset Episode resources: Reach out to Brit and Tiff  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera gives three easy steps to help your practice flourish as one by giving your team members the following: Your trust to know they’ll do their tasks well Autonomy to make decisions Consistency with expectations If you want help in building up your team, reach out to the Dental A-Team! Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It’s time for another book club review! In this episode, Kiera reviews Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear. She touches on the creation of systems to reach our goals; how true behavior change happens; the power of out of sight, out of mind; and more. Check out the full list of DAT’s 2023 book club here. Episode resources: Listen to episode 652, Introducing the DAT Book Club Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

A hot-ticket item DAT is seeing in practices across the nation is teams stripped thin and a need to build the leadership team. In this episode, Kiera and Dana talk about how to go about building up and bringing in leadership to your business. Such a move can alleviate stress and execute on goals. Kiera and Dana share multiple scenarios of practices and how to implement leadership team structures in each, including specific tactics to apply today. Episode resources: Reach out to Kiera and Dana  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff and Dana provide expertise on how to know where your new patients are coming from by using systems already in place. They recommend: Starting with the software you have Capitalizing on the information asked for Putting action behind it Remember: If you’re not tracking referrals, you don’t know what marketing efforts are or aren’t working, so it’s a worthy implementation to get behind. Episode resources: Reach out to Tiff and Dana  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Consultants Tina and Tiff talk about how to nail a 5-star worthy new patient exam, including establishing a relationship, perfecting the hand-off, and building a system based on what works. Diagnoses can’t come before a relationship — that’s how to be worthy of those five stars. Episode resources: Attend the 2023 DAT Summit Reach out to Tiff and Tina  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

We all have personal goals and dreams that haven’t gone anywhere. In this episode, Kiera shares her own journey from 2022, how she worked through it (and continues to do so), and where she is today — with expanded hope and energy. It’s a mindset that can be applied to many of our own obstacles: giving ourselves space to be frustrated and then choosing the best path forward. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is reviewing the first book assigned for Dental A-Team’s 2023 book club, Extreme Ownership: How U.S. Navy SEALs Lead and Win. She talks about the key highlights from the pages, and how to incorporate lessons learned into your own practice. Interested in catching up? Check out the full list of books here. Episode resources: Attend the 2023 DAT Summit Listen to episode 652, Introducing the DAT Book Club Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera shares a tactical laundry list of how true, beneficial mentorship of associates can happen. Ideas from finding motivations and working backwards to going for a walk outside during a break and plenty in between. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

… you need to EARN a 5-star review! In this consultant-takeover episode, Tiff and Tina share what makes them want to leave a 5-star rating and review for any business they interact with, and what the right pieces look like. Remember: It comes down the feelings you leave your patients with, so start there. Episode resources: Attend the 2023 DAT Summit Reach out to Tiff and Tina  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This episode is all about what Kiera has done to elevate both the Dental A-Team as a business, as well as the practice she and her team consult in. The difference-makers that she explains are: Profitability Relationships White noise time Systemization Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Consultants Tiff and Britt share their insight for asking patients for reviews. These days, people are used to being asked for their opinion and provide feedback — it’s a critical way to both improve your practice and draw more people to your business (people like seeing businesses with lots of reviews!). The consultants share their favorite ways, including exactly what to say, to ask patients for reviews, plus advice for setting a goal and getting there. Episode resources: Attend the 2023 DAT Summit Reach out to Tiff and Britt  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera starts off this episode with a little equation which leads to contemplating what each of us wants to do with our time left. It’s an opportunity to be intentional with each and every day, and apply what we ultimately want to do and become to our actions. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Having a community of like-minded people is essential, but it’s important to not be the smartest person in the room! This episode is about surrounding yourself with people who will inspire, challenge, and level up your life personally and professionally; people who you can take help from and ask questions of. Kiera challenges listeners to inventory where they want to grow in their lives, and then seek out someone who will help you excel in that arena. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

The dentistry world is still struggling to bounce back from the impacts that Covid-19 had on the industry — people resigning and schools not generating as many new workers. Kiera gives tips on how to find dental assistants for your practice quickly and effectively. Her suggestions include: Turning your practice into a dental assistant school Standing out above the crowd (use VivaHR for a DAT discount! Email us!) Getting scrappy She also gives ideas on how to create appealing ads to hire people. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Do you know how much of a gap there is between where you are today and where you want to be someday? In this episode, Kiera talks about identifying that gap in your practice. She breaks down your practice’s fundamentals: money, you, and systems/teams, and asks how systematized your practice is. Added bonus: All of this will be addressed in detail at the Dental A-Team Summit! Sign up to attend! Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It’s a consultant takeover! Tiff and Britt discuss the pluses of using route slips in your practice. Using a protocol for route slips will ramp up your office communications and help secure the trust of your patients. Consider the two following questions when using route slips: Is there a system in process? Do your team members know that protocol? Episode resources: Attend the 2023 DAT Summit Reach out to Tiff and Britt  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast