Dental A Team W/ Kiera Dent And Dr Mark Costes

Britt and Tiff talk about the areas critical to having the best case acceptance in your practice. Together, they break down… Styles: dollar for dollar and one for one What the best tracking programs are Tips for follow-up What information to collect Episode resources: Reach out to Tiff and Britt: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera gives a sample of the top takeaways from the 2023 Dental A-Team Summit! She reviews the breakdown of the multi-million-dollar practices who shared their secrets, and all the other speakers who chimed in with their insight. Episode resources: Reach out to Kiera: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Paul Lowry, CEO and co-founder of the Dental Menu, is on the podcast! He and Kiera discuss the benefits of membership plans, how to incorporate rewards programs, whether it’s possible to increase dollar per patient without expanding, and a ton more. Membership plans increase patients’ interactions with your practice! Paul encourages listeners, whatever you do as a practice well, sell it as part of a package.  Episode resources: Look into Dental Menu and watch the modules under the Education tab Email Paul: paul@dentalmenu.com Reach out to Kiera: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Vanessa Vitagliano with Dental Warranty returns to the podcast, this time to talk with Kiera about how the upcoming economic shifts will change dental practices operations. Much of the conversation centers around warranties, and how they can benefit your practice and patients during times of uncertainty. This episode will educate on how to protect your patients’ peace of mind and your practice’s cash flow. Episode resources: Learn more about Dental Warranty Get $500 off when joining Dental Warranty: go.dentalwarrantycorp.com/DentalATeam Listen to episode 570, How to Unconventionally Grow Your Practice Reach out to Kiera: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Dr. Paul Etchison is on the DAT podcast again! In this episode, Dr. Etchison shares his experience on scaling back his work week — from five days to his current two half-days. He talks about How he gained confidence to cut back and not lose his sense of identity and finances What he does during his off days Why and how he’s grown from his takeaways Episode resources: Subscribe to The Dental Practice Heroes podcast Read Dr. Etchison’s book, Dental Practice Hero II the Sequel: How a 3 Day Work Week Can Give You the Life You Want Listen to episode 77, Live in a World of Yeses Reach out to Kiera: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Episode 686: Implementing and Executing a Good Cancellation Policy Britt and Tiff take over the podcast to talk about cancellation policies and the most important questions to ask yourself about coming up with yours: How much time do you need for notice? What happens if a patient doesn’t follow the policy? They also touch on other do’s and don’ts to consider, including what to use instead of the word ‘cancellation’, and when you should give your patients grace. Episode resources: Reach out to Tiff and Britt: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is reviewing another book club read: Comparisonitis: How to Stop Comparing Yourself to Others and Be Genuinely Happy by Melissa Ambrosini. She shares her takeaways about comparing versus inspiring, language to focus on, and knowing your own course. Episode resources: Check out the full list of DAT’s 2023 book club here. Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff and Dana are giving tips for having strong and fun morning huddles every single day. They break down tactical pieces (strategies, goals, busy-time prep) and good culture opportunities to incorporate. Remember: A strong morning huddle is more beneficial than a whimsical one. Episode resources: Reach out to Tiff and Dana: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera joins Brian Hanks to answer oft-asked questions by new practice owners about hiring dental consultants. This is an extremely valuable episode for new, up-and-coming, and even seasoned owners. Kiera and Brian touch on the following: Areas where new owners can hire help Whether to outsource or not Price of hiring a dental consultant (and how to tell if someone’s a good consultant) Roles of consultants versus practices And more! Episode resources: Listen and subscribe to The Practice Purchased Podcast Listen to episode 390, What’s the TRUE Value of Your Practice? Reach out to Kiera: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Have you found that patients are consistently disappearing on you? This is something many practices are experiencing. Tiff and Brit are in these practices providing solutions, and share those ideas in this episode. They touch on: Why having schedule protocols in place is important Ways to fill your schedule What language you should use And more! Episode resources: Reach out to Tiff and Brit  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It’s time for another DAT Book Club episode! This was a surprise addition, recommended by dentists: Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara. Kiera talks about how this book inspires readers to make their patient experiences special while also being profitable as a business. Check out the full list of DAT’s 2023 book club here. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

There’s an idea out there that holding your team members accountable for their tasks and deliverables creates unhappy participants. Kiera dispels this notion in this episode, sharing her experience seeing this in dental practices across the country, and what actually sends team members running for the hills because of your work system. She also lists out what your practice can do to create and keep happy workers — and avoid artificial harmony. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

In this episode, Kiera reviews the March book selection: The Psychology of Money: Timeless Lessons on Wealth, Greed, and Happiness by Morgan Housel. Check out the full list of DAT’s 2023 book club here. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

How Many Unscheduled Treatment Calls Should You Make? Brit and Tiff take over the podcast to talk about those pesky unscheduled treatment calls. They talk about why those calls are important and how you can dispel the negative cloud associated with them. Three takeaways come out of this episode: Make sure you’re tracking unscheduled treatment Use Brit and Tiff’s suggestions to make those calls not annoying Keep the right mindset Episode resources: Reach out to Brit and Tiff  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera gives three easy steps to help your practice flourish as one by giving your team members the following: Your trust to know they’ll do their tasks well Autonomy to make decisions Consistency with expectations If you want help in building up your team, reach out to the Dental A-Team! Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It’s time for another book club review! In this episode, Kiera reviews Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear. She touches on the creation of systems to reach our goals; how true behavior change happens; the power of out of sight, out of mind; and more. Check out the full list of DAT’s 2023 book club here. Episode resources: Listen to episode 652, Introducing the DAT Book Club Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

A hot-ticket item DAT is seeing in practices across the nation is teams stripped thin and a need to build the leadership team. In this episode, Kiera and Dana talk about how to go about building up and bringing in leadership to your business. Such a move can alleviate stress and execute on goals. Kiera and Dana share multiple scenarios of practices and how to implement leadership team structures in each, including specific tactics to apply today. Episode resources: Reach out to Kiera and Dana  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff and Dana provide expertise on how to know where your new patients are coming from by using systems already in place. They recommend: Starting with the software you have Capitalizing on the information asked for Putting action behind it Remember: If you’re not tracking referrals, you don’t know what marketing efforts are or aren’t working, so it’s a worthy implementation to get behind. Episode resources: Reach out to Tiff and Dana  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Consultants Tina and Tiff talk about how to nail a 5-star worthy new patient exam, including establishing a relationship, perfecting the hand-off, and building a system based on what works. Diagnoses can’t come before a relationship — that’s how to be worthy of those five stars. Episode resources: Attend the 2023 DAT Summit Reach out to Tiff and Tina  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

We all have personal goals and dreams that haven’t gone anywhere. In this episode, Kiera shares her own journey from 2022, how she worked through it (and continues to do so), and where she is today — with expanded hope and energy. It’s a mindset that can be applied to many of our own obstacles: giving ourselves space to be frustrated and then choosing the best path forward. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast