Dental A Team W/ Kiera Dent And Dr Mark Costes

It’s a consultant takeover! Tiff and Tina put their heads together to share what they’re hearing and implementing in dental practices all across the nation when it comes to key performance indicators (KPIs). As part of a business, you want to make solid decisions to improve your practice based on black and white numbers, which are what KPIs help fuel. Tiff and Tina give three takeaways on the topic: Figure out metrics to track (examples include production, collections, and new patients) Go deeper, find department or individual KPIs Talk with your team about tracking KPIs Episode resources: Reach out to Tiff and Tina  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Happy New Year, Dental A-Team! This year is your year. Kiera encourages listeners to commit to a beautiful year, to create a word for 2023 (and shares her own), and come up with SMART goals for your practice and personal life that will help you keep your word in mind. Share your word and goals with us! Email hello@thedentalateam.com.  Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

If you’ve tuned in loyally over the past few months, you know that Kiera and Tiff have walked through 12 different systems your practice should have in place to be successful. This episode is the fluffy red bow on top of those systems. Kiera and Tiff review how the Dental A-Team stacks up and break down how your practice can get started in approaching these systems for success. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

The final system of 2023 is being previewed in this episode: hiring and onboarding! Join Kiera and Tiff to discover how the Dental A-Team will help improve your hiring/onboarding system in 2023. This is an easy zone to improve, especially with DAT by your side. Tune in to understand how operations manuals and advertisements and other tactics complement bringing on your new team members the best. Want a discount for Viva HR, a great hiring resource? Reach out to us at hello@thedentalateam.com!  Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera’s giving three steps to make 2023 a year your entire practice can crush. It’s as easy as one-two-three: Expect to crush it Map out your goals and be disciplined Stick to it Kiera also shares insight on the stumbling blocks most practices face, and how to navigated them and come out on top. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

A reflection on the holidays — the comfort, hibernation, and space that comes with them. Merry Christmas to the Dental A-Team family! Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

As a business owner, do you want freedom, autonomy, growth opportunity, and less stress? Kiera and Spiffy Tiffy preview the eleventh system the Dental A-Team will dive deep into next year: practice profitability. To make your practice operate at a high level, you need to put in the work and pull the right levers.  Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It’s Kiera’s favorite topic: speaking with integrity — to yourself and to other people. When it comes to keeping promises, set the standard with yourself. Boost your confidence today by being honest with yourself about your expectations and owning your words. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Dr. Maggie Augustyn is on the podcast to talk about burnout in the dentistry field. Dr. Augustyn gets personal about her experience with burnout and how she got to the other side of it, both personally and professionally. The biggest steps to get there was establishing a better management of workflow at home and being present at work. This episode will inspire listeners to take the right steps to making work a lighter and more genuine load in their lives. Episode resources: Meet Dr. Augustyn Email her: drmaggie@myhappytooth.com Reach out to Kiera Subscribe to the Dental A-Team podcast  Become Dental A-Team Platinum! Review the podcast on iTunes

It’s a necessary evil, building an operations manual and keeping it up-to-date. Kiera and Tiff quickly run through why it’s so important to have your ops manual current and relevant, and how the Dental A-Team can help you get there. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

A tip for the clinical team! Does your practice have a process for keeping track of lab cases? Kiera walks through the following suggestions to make sure everything is buttoned up: Establish a process for cases and all the moving parts Establish a process for checking cases in and out Utilize a lab case specialist — someone responsible for keeping track of it all If you do have all this established, then make sure it’s regularly reviewed and improved upon. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

No-BS Brit joins Kiera for this episode to talk about a way to gain more freedom of time in your practice: with note templates! Believe it or not, establishing a solid note template protocol will save time on the clinical side. Kiera and Brit touch on … How to update note templates Why assessing templates is helpful How to attach notes to procedure codes The importance of locking them out And more! Episode resources: Reach out to Brit and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

If you’ve been tuning in every week, you’ll know this is theme number 9 out of 12 — Kiera and Tiff are paving the way into 2023 with topics they’ll dive in-depth on beginning in January. This episode looks at marketing — the different types, how to best utilize internal and external opportunities, what low-hanging marketing fruit might be, the average allocation for marketing budgets in dental practices, and the number one KPI for marketing. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is joined by Dr. Richard Offut and Dr. Mustafa Shah-Khan, co-founders of Synergy Dental Partners, to talk about the power of a dental group purchasing organization (or GPO). This approach is an opportunity for general practitioners to compete with mass corporate offices but preserve their independent practice. Dr. Offut and Dr. Shah-Khan discuss with Kiera the following: What a dental GPO is and how Synergy works How Synergy can get you discounts on dental supplies and services Why Synergy could be a great option for your practice The average savings for offices involved Episode resources: Learn more about and connect with Synergy Dental Partners Reach out to Kiera Subscribe to the Dental A-Team podcast  Become Dental A-Team Platinum! Review the podcast on iTunes

David Cohen is a master at dental law, joining Kiera in this episode to discuss the transitions of buying/selling practices. The pair touches on the legal side of: trends being seen, pitfalls to avoid, benefits and red flags of selling to DSOs, doctor protection, future partner buy-out, and more. More about David Cohen:  David Cohen has extensive experience in representing individuals, mid-size corporations and small-size corporations in partnership and limited liability company law. He regularly counsels clients ranging from start-up ventures to large companies to nonprofit/charitable tax exempt organizations and professional corporations. Mr. Cohen also has expertise in contract negotiation, review and construction. He also takes a proactive approach for clients by regularly constructing Non-Disclosure Agreements, Confidentiality Agreements and Non-Compete Agreements. Mr. Cohen’s experience extends to the labor and employment realm, where he consistently advises employers about their relationships with thei

There’s a lot to know under the umbrella of a hygiene department. Kiera and Tiff touch on what the ideal and most efficient hygiene department looks like — including each hygienist bringing in 3 times their hourly rate — and how to run an assessment to know where your department falls on a 5-star ranking scale. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It’s time for another office autopsy! Kiera shares the example of a practice she’s been working with for three years that has grown in value five times from what it started. In her time with the practice, they’ve successfully switched software, changed collection protocol, created an operations manual, receive 30 to 40 new patients, and many more successes. To get there, the practice has applied the following: Executing tasks effectively Set goals and kept them Showed patience in getting what they want Think about the goals you set this year and how effective you’ve been in trying to complete them. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Happy Thanksgiving! Kiera is so thankful for the Dental A-Team podcast listener family. This episode is a reminder to check the vitals of service in your life — personally and professionally. Be grateful, look for opportunities to serve, and watch yourself and your team grow. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This is an episode dedicated to the dental assistants out there. Kiera and Tiff have both worked and loved working as dental assistants, sucking spit and all. They tease out what July 2023 will entail, methods provided by the Dental A-Team to perfect the cog in the wheel (aka those dental assistants) of practices — taking blood pressure and flipping rooms in under 5 minutes and keeping the patient happy chairside. Take the time to make your dental assistant team dynamite. This episode previews just how you can do that. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Dr. Jenny Perna is once again on the podcast! With Kiera, she gets detailed into the realities of acquiring a new practice, and all the miles that come with it. They touch on the following: Working with banks during a sale, and how to supplement income Conversations with the seller during the transition Communicating with parents that the quality of service will stay the same (or improve!) Getting the team to become raving fans Making culture the best it can be (consider Culture Index or VIVAHR to help) There are many ways to go about the craft of dentistry. This episode gives a great look into a great way to go about things from a leadership perspective.  Episode resources: Follow Dr. Perna on Instagram Listen to episode 481, Finding Positivity in the COVID Crank Listen to episode 388, 3 Tips to Be a Rockstar Associate Listen to episode 320, Plans Derailed? Here’s What to Do. Reach out to Kiera Subscribe to the Dental A-Team podcast  Become Dental A-Team Platinum! Review the podcast on iTu