Dental A Team W/ Kiera Dent And Dr Mark Costes

Welcome to Zach Scott, the Dental A-Team’s newest employee! Zach is part of the sales and customer success team, and shares his mindset about leadership and growing others with Kiera. You’ll learn all about Zach and his background, how he manages his expectations of others, and how to not resent other people. We’re so excited to have Zach on board and know you’ll love meeting him! About Zach: I have been working in sales and sales management for over 9 years and I am extremely excited to be part of the Dental A-Team family! I grew up on a cattle ranch in Arkansas where I was taught that problem solvers rule the world and with enough creativity, ingenuity and maybe a little bit of duct tape, you can solve about anything. I have recently moved to Las Vegas, Nevada. The move has been great and I can't wait to see what hiking activities are around as well as look into travel opportunities through the McCarran airport. Anyway, the great news about this is you can learn a little about me while I get to help clients

It’s tee-time! Not for golfers, but for doctors! This episode is a dive into teeing up doctor treatment. By mastering this practice, you’re creating less stress for your team AND improving your patient experience. In fact, teeing up things for doc gets your patients more likely to accept treatment! Kiera explains how to get everyone on the same page of “what would doctor do?” She also talks about the SEVEN different times your patient will hear about his or her treatment. Tee things up right and everyone’s life will be easier. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

This episode is about YOU as a person, and balancing out your mind. Within your inevitably super busy life, Kiera encourages you to allow yourself quiet, thinking time each week. Taking 30 minutes each week where you put your phone away and focus on grounding yourself will help build your brain! Some of Kiera’s best ideas have come in the quiet hours. This idea is for all of us, owners, employees, individuals. We can’t wait to hear what you come up with as you build up your brainpower and center yourself. Episode resources: Reach out to Kiera Listen to episode 402: Three to Thrive Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We’re talkin’ traction! That’s right, the famed traction meetings are the topic of this episode. Remember: Traction meetings help reduce overhead, turn higher production goals, organize the practice, and gets the employees’ buy-in. Kiera talks out what goes into a traction meeting and how your office, big or small, can start implementing these meetings.  Your steps to get your team rowing and growing in the same direction: Establish traction meetings Set quarterly goals Read Traction: Get a Grip On Your Business Create your why (listen to episode 402!) Episode resources: Reach out to Kiera Listen to episode 402: Three to Thrive Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

This episode is all things x-rays and how great they can really be. Kiera breaks down x-rays by department — front office, hygienists, and doctors. And speaking of doctors, don’t be afraid to get the best x-ray possible from your team members! Have your own tips on getting that perfect x-ray? Share it with us at hello@thedentalateam.com. Episode resources: Reach out to Kiera Listen to episode 402: Three to Thrive Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Hello and welcome (or welcome back) to all Dental A-Team podcast listeners! In this episode, Kiera takes a moment to reintroduce herself to everyone, sharing her journey through the dental world and how it wove in and out, for better or worse, of her personal life. The Dental A-Team’s origin story is part of Kiera’s journey to positively impact the world of dentistry, to help people see what their potential is. Listen up for the best kind of history lesson out there! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes  

Continuing education isn’t just something Kiera is preaching — she’s actually practicing it, too. She recently went to a CE event and learned some valuable information when it comes to setting action items (personally or professionally). The name of the game? Three to thrive. When you’re listing out to-dos for your practice, fine-tune the musts; what must you absolutely get done in the coming months? Then, write why and set a deadline. By giving yourself a reason and a deadline, you’re taking accountability one step further. And who doesn't want to be accountable? Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Want to know the secret to wowing your patients? Kiera shares it in THIS episode. Some spoilers to ask yourself: What experience do you want your patients to have when they enter your practice? Fun? Relaxing? Modern? What companies have the type of experience you want your patients to have? The Dental A-Team’s model companies are, for example, Disneyland, Amazon, Apple, and Google. What would mimicking those companies’ experiences feel like in your practice? How can you ensure that every team member provides the same experience? Once these questions are answered, you can roll your practice’s vibe into your social media and other marketing efforts. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It’s time to talk treatment trackers! This episode covers why tracking procedures in an organized manner will increase case acceptance, find patterns, and improve work ethic across the board! Kiera touches on three benefits of treatment trackers: Tell you which hygienist/doctor duos close cases best Tell you which cases are being closed and which aren’t Provide a quick call list of who to follow up on Admittedly, these can be a pain to set up and stay consistent with, but the return is SO worth it. And to make it a touch easier, we have a sample for you. Episode resources: Reach out to Kiera Listen to Episode #325: Increase Your Case Acceptance With 2-2-2 Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We’ve been hearing it a LOT from Dental A-Team clients: Their schedules are a mess, including plenty of cancellations. So … Kiera and Brittany are here to talk you through solutions! Their conversation touches on the following points: Block scheduling Using the right verbiage Being proactive Using a back-office quarterback This process may seem counterintuitive in some ways (aren’t you supposed to let the patient choose what time works for them?), but it’s a process that’s been tried and true. Don’t believe us? Give it a try for six weeks and see where you end up. More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of

This episode of the Dental A-Team podcast covers same-day treatment and how it can reduce stress on the staff and improve VIP patient care. Implementing this practice needs to be a team effort, and Kiera covers what types of offices are ready to roll, how making goals can help, and why same-day treatment should be the culture of your practice. Now, implementing or ramping up same-day treatment isn’t always an option. Doctors, are you not staying on time as is? Now may not be the time to add more to your plate (but Kiera still has advice on how to get there). Not sure how to get started in implementing, executing, tracking, and measuring same-day treatment in your practice? Reach out to us and we can help! hello@thedentalateam.com  Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Need a recipe for the perfect and most productive meeting? Meetings can be intimidating, but they don’t have to be. And they definitely don’t have to be boring. The Dental A-Team has exactly what you need to run effective meetings, and Kiera shares the secret sauce in this episode. Press play to learn about meeting intention, how to get in your peak state, and tips for morning huddles versus weekly meetings versus quarterly meetings. Plus, DON’T leave a meeting without doing this — tune in to know what :) Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It’s Brittany, folks!  Dental A-Team consultant extraordinaire Brittany Stone is here again! For those of you wondering if it’s time to grow your practice, this episode is for you. Brittany and Kiera talk about whether the time is right to expand and what needs to be established to get things going. The short version: Three things to have in place before you move forward … A location An operations manual A leadership team The pair also discusses how to bring your team on board with such an important decision. More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient

Stuck in a rut? We’ve been there. Never fear, Kiera’s here to help you climb out! This episode’s topic: Seeking the right personal and professional frequency. Applying these tips into your daily grind will put you in a creative space more often, where you can feel that inspiration. The tacticals: Where are your zen areas? How can you add more positive frequencies in your day-to-day life? What goals and desires do you want out of those moments? When you’re done listening to this episode, share where your own best frequencies are! Email us, hello@thedentalateam.com to share. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

You need to stop tolerating drama in your practice. How can you do this? Kiera and Brittany pow-wow about effective ways they’ve seen in practices that reduce backbiting and gossip among team members: Be solution-oriented Bring all parties together Separate stories versus facts By instilling these ideas you’re breeding a culture of honesty and effectiveness, and you’re remembering that at the end of the day, caring for your patients is the common goal for all. More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient. I have studied healthcare administration while w

Ever walk a mile in your coworker’s shoes? To have a leveled up dental practice means the front office and back office staff can hold their own in each other’s roles! Kiera shares tips on how staff from each side of the tracks can familiarize themselves with what’s going on beyond their turf. For front office staff wanting to learn about the back office: Attend procedures Take the Dental A-Team’s online course For back office staff eager to know about the front side: Make re-care and unscheduled treatment calls Perform insurance breakdowns Taking on these measures will give your patients a better and fuller understanding of how your practice operates — no matter who they talk to. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Brittany Stone is back on the podcast, talking with Kiera about accountability versus blame in the workplace. To address this topic, Brittany and Kiera cover … Ways to view people as problem solvers instead of the problem How to have conversations to hold accountability instead of assign blame Solid tools to hold people accountable Ultimately, this topic boils down to each of our intentions and beliefs regarding accountability. Having a healthy mindset about your team members and how to solve problems will yield a healthier attitude about how things function in your practice. More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and mana

It’s time for another topic many dental practices don’t know enough about! SEO expert Evan Lazarus shares with Kiera the basic doctrine of SEO, or search engine optimization.  For the non-believers, SEO equals visibility, and Evan talks about why good SEO makes you relevant in your community and industry. The most important aspect when it comes to hiring an SEO expert for your practice is to be educated — ask the questions and be willing to understand it. Quick takeaways from this episode: Get your marketing budget in place Educate your team on SEO Ask questions of your marketers Episode resources: Connect with Evan Lazarus Learn more about Simple Impact Media  Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Have you fallen into the trap of perceived practice values? Brian Hanks joins Kiera and the Dental A-Team to bust some myths about buying and selling dental practices, and explain how each person in your office can contribute to a higher valued practice. Too often values of practices center around collections and misconceptions about equipment. Listen to this episode to learn what numbers buyers and sellers should ACTUALLY be focused on in practices. Brian provides tangible takeaways you absolutely cannot miss. Episode resources: Connect with Brian Hanks Tune into the Practice Purchased podcast Read How to Buy a Dental Practice Read Selling Your Dental Practice Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

A hearty welcome to Brittany Stone, the Dental A-Team’s newest consultant! In this episode, Brittany and Kiera chat leadership, an ever-hot topic. Specifically, the duo talks about identifying and finding leaders among your team and giving them opportunities to grow.  The specifics: How to find different types of leaders — FYI, you don’t have to be outgoing to be a good leader How to execute leadership strategies with these potentials And what to do if that potential leader falls short More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient. I have studied healthc