Dental A Team W/ Kiera Dent And Dr Mark Costes

Kiera is giving you permission not to enjoy being a business owner or a team member all the time. Yup, you’re dealing with the ebbs and flows of being a working human — the entrepreneurial pattern! But Kiera also has a solution to your bad situation which will help you love your job longer before getting to those downward swings: Look for patterns Identify them Take massive action Have a brain dump Find someone to look outside your situation It’s important to give yourself space when these emotions arise, and know that it’s normal. Kiera just had her own challenging week to endure, but she’s back on top! You can be, too. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Tiffany Trader joins Kiera on the podcast to talk about the benefits of a solid morning huddle. The pair discusses how a proper huddle can … Help your team meet numbers each day, month, quarter, and year Get your team back on track when goals are falling short Not be monotonous for the attendees  You know that Tiff and Kiera are always offering up golden information to improve your practice, and this episode is no exception. Putting the right ingredients into your morning huddle will slingshot your day forward in the best way! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Guess what time it is? It’s end-of-year benefit time! Meaning you need to start blasting your practice’s benefit programs. Kiera describes exactly how your office can touch base with patients (letters, emails, fliers), when and how to inactivate patients, and why end-of-year benefits are so important. Hint: You get more production and more patients. Maximize those efforts to get your patients the best bang for their buck. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Podcast listeners, meet Dana; Dana, meet podcast listeners! Dana is the Dental A-Team’s newest traveling consultant, and she’s here to talk about her favorite systems to implement in offices … specifically treatment tracking! Dana and Kiera chat about the best process for treatment tracking, plus how to get team members excited about it. The takeaways: Get buy-in from the team Track things manually Tie it to the bigger picture Treatment tracking is a long-game effort that’s totally worth it. Start tracking things today! Episode resources: Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Interested in getting higher case acceptance and having smoother exams? Co-diagnosing is your way to go. Kiera shares how hygienists can tee up treatment using the same lingo doc might, all using doctor’s guiding methods. Simply follow the steps Kiera suggests in this episode and do it consistently for about a month. Then, voila! Your patients are warmed up perfectly for doctor to come in and close. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It’s a quick episode today, but an important one. Kiera reminds listeners to not forget the people who made you great. Yes, you took risks and became successful, but a lot of people along the way who made that possible for you. Write down a list of names of people who’ve pushed you forward. Pick two or three names off that list and write them thank-you notes. Be willing to have hard conversations with the challenging folks in your life. At the Dental A-Team, we’re here to make your office more organized and on track, but we also want you to remember who you are. The greatest secret to success is humility.   Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Do you need help somewhere in your life? It’s definitely okay to admit it — we all do! In this episode, Kiera encourages you and your teammates to ask for help from each other! Believe it or not, you’re missing opportunities when you’re not asking.  Part two of the episode is about flipping the script on downtime and using it to launch yourself toward success! Build in mental health days each month, and use them to better yourself!   Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We’ve said it before and we’ll say it again: This is the BEST way to get your patient to say yes to fluoride! Kiera once again shares the best lingo for the job, but she first sets the stage by addressing two points: Do you believe in fluoride? Are you wary of the cost? Now it’s time to hear what to say and how to say it. Listen to this episode to hear how, and know that offering fluoride is the most proactive thing you can EVER do for your patients! (Not a fluoride believer? That’s okay, we still love you!)

Kiera is joined by marketing strategist, social media coach, and author Minal Sampad to talk all things marketing! If marketing is your practice’s weakness, this episode is absolutely for you. Minal gives play-by-plays of actions you can start taking today to promote your practice AND get a big return on investment. Learn about peace-of-mind marketing, how to get more new patients, who your ideal patient is, and tons more! By implementing these ideas, Minal says you can reduce your marketing efforts by 20% and do better than you could ever imagine. Episode resources: Connect with Minal Sampad Read Minal’s book, Why Your Marketing is Killing Your Business Reach out to Kiera Listen to episode 102, Don’t Cater to the World; Cater to Your Ideal Patient Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

As it turns out, the fanciest equipment or prettiest real estate doesn’t equal the best dental practice. What does? The people who work there! In this episode, Kiera talks human capital and how it leads to a positive culture. Some food for thought to up the positivity in your own place of work: Think of people as solutions rather than problems Celebrate others’ wins Check in regularly Investing in your people equals investing in your culture equals investing in your business! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Happy Hygiene Month! The Dental A-Team is continuing to focus on a new system each month. Today’s topic is about hygiene reappointment, but the tips can be applied to other areas in the office, too. Hygienists, you should be reappointing with your patients in the back 98% of the time! Kiera shares how you can do this, how it’ll help you avoid dead time, and why it gets your practice humming along. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

If you could be any of the Avengers, who would you be? That question was asked of Kiera, Tiffanie, and Brittany in this episode (listen to find out their answers). Fan of superheroes or not, there’s a huge point to this: collaboration makes the best team. The Tony Starks and Thors are great on their own, but when they work together, they’re unstoppable! It’s the same with your team. Kiera, Tiff, and Brittany talk about collaboration and why it makes the best practices. The top three takeaways: Seek to genuinely celebrate other people Leaders, let go of that false idea of control Raise your standards and only hire A-team players Episode resources: Reach out to Kiera, Brittany, and Tiffanie Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is forecasting a two-year hygiene drought. You know what that means? It’s time to think outside the box to keep your practice humming! In this Dental A-Team podcast episode, Kiera discusses assisted hygiene — a way to maximize production during the drought. She shares … What assisted hygiene looks like How long/often to do it How to bonus And even shares a form to get you started on the schedule  The DAT crew helps practices set up assisted hygiene all the time, so if you’re eager to get it going, don’t hesitate to reach out to us at hello@thedentalateam.com TODAY! Episode resources: Check out our assisted hygiene form Reach out to Kiera Listen to episode 112: Dental Gold Mine: Rotating Schedules, Assisted Hygiene, and Automated Voicemails Listen to episode 198: How to Set Up Assisted Hygiene Listen to episode 372: Filling This Impossible-to-Fill Role Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

This episode is the perfect follow-up to episode 409, “Yes, … and?” In it, Kiera challenges listeners to use the What If? method to solve problems and come up with amazing ideas. The concept: Write down the rules of your industry on one side of a piece of paper. Then, across from each rule, write down, “What if …” and then flip that rule around! Kiera shares how she created an entire business plan with this method. The what if method incorporates the soul of your team and the systems of your practice into one extremely fun activity (best meeting ever?). Episode resources: Reach out to Kiera Listen to episode 409: “Yes … and?” Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We hope you like Australian accents, because this episode is full of ‘em! Kiera joins the Savvy Dentist podcast’s Dr. Jesse Green to discuss recruitment challenges, what work-life balance means, the obvious benefits of working with a good team vs. a great team, and more. Both doctors/owners AND team members will find huge benefits from the advice shared, and be inspired to become their best selves in the office — and outside it. Episode resources: Connect with Dr. Jesse Green Tune into the Savvy Dentist podcast Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Do you find your appointments running over? Or that they just don’t feel productive? Today’s Dental A-Team episode teaches you how to get your patients the best bang for their buck at the dentist’s office. There are two big ways to do this: Time yourself during appointments to understand how much time they’re actually taking, then find ways to do things more quickly without compromising care. Find at least one same-day add-on with every patient. These add massive benefits for both parties in the long run! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Dental A-Team superstars Tiff and Brittany to talk about hard things! The trio discusses how to best tackle problems (at the beginning) to make everyone’s life easier down the road. It’s choosing your hard. Kiera, Tiff, and Brittany apply this mindset to bloody prophys, scheduling, doctor exams, and working with our team. There are so many benefits to facing challenges head on, and this conversation will inspire you to do just that. Understand the reality of your situation instead of reacting purely on emotions. Episode resources: Reach out to Kiera, Tiff, and Brit Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The people have spoken: Office autopsy episodes are our listeners’ favorite! Kiera navigates an office that went from three operatories to 12 operatories with the Dental A-Team by its side. She shares tips for scheduling, how to set your practice apart, and the following three tangibles: Start small; get your feet under you Set up systems that work for both a small and large practice Become scheduling masters This office grew from $50,000 a month to $140,000! It’s one of Kiera’s best success stories. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Take our scheduling course Become Dental A-Team Platinum! Review the podcast on iTunes

Are you like Kiera, who sometimes struggles to see the return on investment of relationships with others? Or are you like Tiff, who thrives on friendships? Today’s episode has the pair sharing their experiences of communicating with others, including how an investment in other people is actually an investment in your business, what having a solid relationship actually means, and a month-long challenge for your team to take on! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Are there any problems in your practice? Even the most fine-tuned practices have them, so we know your answer. In this episode of the Dental A-Team podcast, Kiera shares how your team can work together to solve problems: It’s the yes, and? principle! No matter how crazy people’s ideas might be, the yes, and principle inspires team members to contribute, to be excited, and to be creative. Listen to this episode to hear Kiera’s own experience with the phrase, and how/when your practice should utilize it. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes