Dental A Team W/ Kiera Dent And Dr Mark Costes

Do you ever find yourself or team members responding to proposed solutions by saying, ‘Oh, we already do that’? This episode is all about closing the 10% gap between your regular and elite dental practices. It’s about fine-tuning the methods you already have in place to be the very best practice you can be, to stop responding to every idea with the phrase, ‘We already do that.’ Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Establishing a goal — a wildly important goal — for your entire team to get behind can unify and progress your practice forward in leaps and bounds. In this episode, Kiera talks through establishing your office’s WIGs (even if it’s the middle of the year). The steps: Ask yourself what the why is Ensure your practice is profitable Look further down the road Know whether your goals are realistic Get your team’s buy-in Lastly, make sure these goals are ones that inspire you and your team! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Jeff Helgerson, operations manager at Green Park Dentistry in North Carolina, joins Kiera on the Dental A-Team podcast! Kiera and Jeff dive into Jeff’s dental practice as it expands into a larger practice space and navigate how to go about that — accept new patients? Drop Delta? Drill and fill? Higher end procedures?  The following topics are touched on in this episode: The realities of practices that have dropped Delta Dental The best way to drop insurance How to convert Delta patients How to know when you need to expand Episode resources: Check out Green Park Dentistry in North Carolina Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It’s time for some personal development time with Kiera. In this episode, she shares an approach she recently read about: You ask yourself who is the best [fill in a position in your dental practice] in the world? Now answer that question. If it’s not your name, ask yourself if that’s who you want to become. If you do, figure out some daily habits to get you there. Episode resources: Connect with Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Kiera and Tiff are here to encourage listeners to own who they are and what they have to offer — to get that yes in life! They touch on how setting goals, establishing a positive mindset, and removing personal barriers can lead to more yeses in your professional life. The way to get more yeses in life is to say yes to more things. Episode resources: Reach out to Tiff and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Ryan Isaac of Dentist Advisors (and Kiera’s personal financial advisor) again joins the podcast, this time to talk about the state of the stock market and how to best protect your assets right now. He also provides insight on how to grow your money, how long it’ll take to reach milestones, and what advice he has for dental professionals RIGHT NOW. About Ryan: Co-Founder of Dentist Advisors and host of the Dentist Mone Show, Ryan Isaac is a trusted financial advisor to dentists across the country. As a regular speaker at dental events nationwide, Ryan shares his expertise in portfolio management, debt reduction, tax management, retirement plans, profit-sharing plans, and insurance. He is a CFP with deep financial planning expertise and has been a major contributor to the growth of Dentist Advisors, including the development of the Elements financial planning system. Episode resources: Check out Dentist Advisors Tune in to The Dentist Money Show Listen to episode 272, What Your Office Should Focus On Now Rea

It’s time to talk about the best way to onboard new staff so they stay longer with your company. Kiera walks listeners through the following steps: 30/60/90-day schedules How-to protocols established Set trainer and training times Schedule check-ins Seek software for training If you don’t have a great onboarding process, you can kiss those new staff members goodbye. People like steady consistency when entering a new position Episode resources: Reach out to Kiera Purchase DAT’s customizable operations manual Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Kiera and Tiff are here to help your office overcome the divide between your front and back office. First, Tiff dies into key tips for communicating with others: Validate Listen to hear, not to respond Speak with true intention Then, the pair talks about the number one easiest way to enhance communication between the two sides: hand-offs (use NDTRs)! By installing required communication between departments, people fall onto the same page more often than not. Episode resources: Reach out to Tiff and Kiera Listen to episode 154: Increase Case Acceptance from 50% to 100% in One Afternoon (NDTR Hand-offs) Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Ladies and gents, David Siegel, CEO of Meetup, is on the Dental A-Team podcast! David joins Kiera to talk about how Covid-19 shifted workplace dynamics, and solutions to overcome the challenges presented. The pair touches on the following:  How to get employees to want to work for you Ways to overcome burnout The number one reason people leave a business Suggestions for virtual companies Tips for decisiveness David also dives into Meetup and how it can work for your practice. About David: David Siegel is the CEO of Meetup, the largest platform for finding and building local community. He has over 20 years of experience as a technology and digital media executive leading organizations through innovative product development, rapid revenue growth, and digital traffic acceleration. Prior to joining Meetup, David was CEO of Investopedia and before that, president of Seeking Alpha. David holds a BA in Philosophy, Politics & Economics, and an MBA from the University of Pennsylvania. He is an adjunct

This podcast episode is all about changing definitions — instead of failing, we’re learning. Kiera shares insight on how to view our life lessons as a win, and mentions books and inspiring people that’ll help you shift your mindset to learn every single day. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!  

Spiffy Tiffy is here! Tiff joins Kiera to talk about how to get your patients to give you 5-star reviews. Their answers include striving for authenticity, the proper way to ask for those reviews, and knowing why you want those stellar reviews. Episode resources: Reach out to Tiff and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Scott Haberman and Jon Stanfield of Eide Bailly are on the podcast to talk about improving the profitability of your dental practice. Whether you hate numbers or not, it’s your moral obligation to know the details of your practice to make smarter decisions for your patients. This episode is absolutely one to bookmark. Scott and Jon talk with Kiera about the following: Standardizing chart of accounts — including where to start Employee retention credits — timelines, how to qualify, where to start Audits Key metrics a practice should watch These can be intimidating topics, but Jon and Scott offer great insight into how Eide Bailly can help your practice, whether it’s getting on its feet or a seasoned veteran. Episode resources: Email Scott: shaberman@eidebailly.com Email Jon: jstanfield@eidebailly.com Listen to episode 281: Tax Advantages You’re Missing Out On Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

When things don’t go as planned, it’s extremely frustrating. Kiera proposes shifting your mindset and framing challenges as something to solve and improve upon. You can utilize this attitude in your personal life and your practice. Team members terminating? Patients canceling? Unable to fill your schedule? Use the situation as a lesson to discover what you’re weak on as a practice. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Brit is on the pod with Kiera to talk about delegation in your practice — who’s responsible for what. Brit shares her two go-to tips when it comes to this topic: Structurally, who’s responsible for what Specific tasks, who, what, when A huge part of delegation is people now knowing what ‘done’ actually looks like. Kiera and Brit touch on that, as well as how to work with doctors who just can’t seem to execute or approve tasks. Episode resources: Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Sameer Bhasin, vice president of alliances at CareCredit, returns to the podcast to talk about the best ways to discuss financing with your patients. Being rejected after presenting a treatment plan is not a fun feeling, but with CareCredit programming and insight, you can whistle a different and less stressful tune. Kiera and Sameer touch on the following: Quickscreen with CareCredit How to increase your treatment plan success rate Resources for patient financing Kiera challenges listeners to start a 6-week patient financing program. Listen in to learn how to go about this challenge. Episode resources: Reach your CareCredit practice rep Connect with Sameer Listen to episode 339, How to Best Utilize Third-Party Financing Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera breaks down the difference between setting life goals and setting career goals. Life goal = Something that helps you become the best version of yourself, and don’t get stuck in the tyranny of how Career goal = Something that helps you become the best employee you can be; set tangibles and ask how She shares the own goals she’s set in her life, both for her career and her life, and how she’s been successful and failed. Kiera also suggests ideas for how you can get started with setting these goals. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

First impressions are everything, so in this episode, Kiera and Dana talk about how to get your practice to stand out in the crowd. They discuss how to do the perfect new patient call, why this minimizes patient cancellations, and where to start if your customer service isn’t that stellar. Episode resources: Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is on the Mikey Martin Show! This crossover episode goes deep into all things Kiera: She shares her story, the good, bad, and ugly. Meditation, goals, business opportunities, her favorite books, and a major life lesson she’s learning right now. This episode is a great reminder to enjoy life, work hard, and be gentle with yourself. Episode resources: Subscribe to the Mikey Martin Show podcast Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

In a recent interview with Authority Magazine, Kiera shared 5 tips needed to create a successful dental career. One of those tips was culture creation — and that’s what this episode is all about. Kiera talks about creating the best culture for your practice and for your team. Her three tips to get there are: Start with yourself Have a palpable culture Plan for a slow burn When you have a great culture, your patients’ and team’s experience at work is just as great whether you as a leader are there or not. Episode resources: Reach out to Kiera Read Kiera’s interview in Authority Magazine Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Dana is on the podcast to speak with Kiera about promoting internally … the right way. The benefits of taking this route include keeping someone who’s already loyal to the company, they’re part of the team culture, and they’re committed to making the practice a better place. The plan of action Dana and Kiera discuss includes: Outlining clear expectations Providing decision-making authority Having hard conversations Giving yourself a grace period Knowing who the right person is And more! Episode resources: Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes