Dental A Team W/ Kiera Dent And Dr Mark Costes

Morgan Hamon is back on the podcast! Morgan is co-founder and president of the HDA Accounting Group, and he gets real about what to consider when dropping insurances. With Kiera, he discusses: What a healthy profit margin is How to increase your profit margin How often to update your fee schedule When to take the leap and drop insurance The main KPIs to watch if you don’t have a healthy AR And a ton more Morgan also shares what he’s hearing and seeing with the practices that HDA Accounting works with. About Morgan: Morgan is a graduate of the University of Arizona’s school of business. Following graduation, he was commissioned as an officer in the United States Navy and served for over 10 years as a naval aviator flying carrier-based F/A-18 Hornets. During that time, he deployed to the Persian Gulf and flew combat missions over Iraq in support of Operation Southern Watch. He also served as a flight instructor and landing signal officer for newly winged naval aviators transitioning to the hornet,

Continuing education is a great way to motivate your team to do and be better at their jobs! In this episode, Kiera talks about the best ways to pursue CE both as an entire office and individually. She shares how the Dental A-Team does CE and gives great ideas for how you can get started now. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast CE with the Dental A-Team Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Tiff, aka Spiffy Tiffy, to talk about making that perfect day schedule (because YES it’s possible!). The three steps to getting there: Understand what you want your schedule to feel like Know how long procedures will take you Have a daily goal These three points build you a scaffolding for your day, which you can fill in easily from there. Episode resources: Reach out to Tiff and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

How’s business these days? Cory Pinegar, the guest on this episode, asked Kiera this question and it launched a conversation about being successful and happy — and authentically so. Cory and Kiera get deeply personal about the struggles in their lives, and how they’ve sought to overcome them. Remember, as a leader or owner, you are your greatest asset to your business, and seeking authenticity is important for your mental, physical, and spiritual self. Episode resources: Check out CallForce Get in touch with Cory directly: cory@getcallforce.com Listen to episode 454: Dentistry Automation: Will Your Practice Be Left Behind? Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Doctors, are you struggling with OMs who don’t seem to have a desire to work? Kiera offers four questions to ask yourselves in this episode before you write that OM off completely: Has the OM co-created goals with you? Does the OM have power to do their job? Have you been direct in your expectations? Is there a gap of knowledge? Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Brit, and the pair discuss what the Dental A-Team is seeing its practices do for optimization. You may hear “practice optimization” and become overwhelmed with all the things you need to do. Kiera and Brit address that. They encourage the following steps: Know thyself Align your goals Recognize what’s going to get the greatest impact (along the easiest path) Stop spinning your wheels trying to get everything done. Instead, become laser-focused!  Episode resources: Reach out to Brit and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Dr. Dave Moghadam returns to the Dental A-Team podcast! This time, he’s giving the goods on priority scheduling, something he’s been working with for over a year now. He and Kiera go deep into priority scheduling with the following highlights: How to map out ideal schedule Keeping it flexible Rolling out to the team Space for emergencies How hygiene fits in And more! About Dr. Moghadam: Dr. Moghadam was born and raised in Morris County, New Jersey. After completing his undergraduate degree at Rutgers University in New Brunswick he went on to obtain his Doctor of Dental Medicine degree from the University of Medicine and Dentistry (UMDNJ) in Newark. During his time at UMDNJ, Dr. Moghadam received extensive recognition for his outstanding leadership, academic and clinical aptitude, and dedication to the profession. Some of his achievements include receiving the William R. Cinotti Endowed Scholarship and the American Student Dental Association Award of Excellence, as well as induction into the Gamm

This is an episode to revamp your life — to overcome challenges and pursue your passion! The Dental A-Team works with heart, passion, and soul through the good and the bad, and we want you to do the same.  Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

All practices reach a point in their lives where they need to make a decision: Expand your practice and take all insurances; drop insurance plans; or keep doing what you’re doing and hope something changes. This episode dives into successfully dropping insurance plans and maximizing your time in a day. Kiera explains the process for bidding adieu to plans and keeping patients happy: Establish a fee-for-service culture, have a membership plan in place Decide on a plan to cancel and know how many people are on that plan Decide on date to terminate the plan, submit a plan Finalize communication Train team on verbiage The Dental A-Team can personalize this process for you and provide you with templates to do so. Be sure to reach out: hello@thedentalateam.com  Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Tiffany at eAssist to talk all things outsourcing. eAssist is a remote dental billing company that offers a variety of services (like dental billing, patient billing, insurance verification). Together, Kiera and Tiffany touch on the following topics: How outsourcing can help increase your front office’s success The best tip for following up on outstanding claims How often billing is touched in a healthy practice How to get buildups paid The rate of appeals And a ton more! Episode resources: Learn about eAssist Email learnmore@eassist.me Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

There are three Dental A-Team consultants on the pod today — Tiff, Brit, and Dana! They’re here to discuss taking the time to train the people you’ve already got in your dental practice. By investing up front the proper amount of time and training, you’ll end up with more devoted team members in the long run. Tiff, Brit, and Dana talk about what this looks like in a practice: How to put specific plans in place and not skimp on the details. Episode resources: Reach out to Brit, Dana, and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Think about a decision you need to make today. Is it weighing on your mind? In this episode, Kiera encourages listeners to just decide. She walks through the art of decisiveness in three steps:  Think it out Weight pros and cons Act Episode resources: Reach out to Brit and Tiff Take Dental A-Team’s office manager course Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Brad from Kleer to talk about the perks of membership plans over dental insurance, why a membership plan can create consistent revenue for your practice during uncertain times, and how to even start putting together such a plan. Kleer, by the way, helps roll out membership plans effectively and successfully to uninsured patients Kiera and Brad also touch on why patients may be hesitant to sign up for a membership plan and dental practice resistance, and how to overcome each. Episode resources: Learn about Kleer Touch base with Brad Listen to episode 343, A Revolutionary Idea: Membership Programs for Small Businesses Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The Dental A-Team is in full bloom over here. We love springtime! Today’s episode touches on establishing a set schedule for your personal and professional life — or having a cadence. Kiera shares why having a cadence helps her stay on top of so many tasks in her life. Some examples of what your practice can set to a regular cadence: Billing, reviewing hygiene numbers, following up with patients, ordering supplies, and a ton more! Episode resources: Reach out to Kiera Take Dental A-Team’s office manager course Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Tiff and Brit are on the podcast to share tips and tricks from offices nationwide. In this episode, they focus on your practice’s handbook. Your handbook is different from an operations manual, and the two share why it’s so incredibly important to have your handbook updated (and reviewed by an expert in your state) on an annual basis.  Episode resources: Reach out to Brit and Tiff Take Dental A-Team’s office manager course Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We’re fresh off of Tax Day, and you still might be cringing over its impacts. Kiera brings back Art Wiederman of Eide Bailly to talk about how to avoid those tax surprises in the future. Kiera and Art review your CPA’s responsibilities, how to leverage money in advance of Tax Day, planning for retirement, and why having a financial expert who knows the dental industry in your corner is so important. Episode resources: Connect with Art Tune into Art’s podcast, The Art of Dental Finance and Management Listen to episode 281, Tax Advantages You’re Missing Out On Listen to episode 260, Do You Zig When Others Zag? Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

What do office managers even do? Why is it important to have an awesome OM? Kiera is joined by Brit and the two are talking the best parts of having an office manager — and a good one at that. The two hit on the following topics: The one trait you need to be a successful OM Why your OM needs to be a numbers person How to be fair and respected as an OM What the ideal OM/doctor relationship looks like Plus a ton more! Episode resources: Reach out to Brit and Kiera Take Dental A-Team’s office manager course Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

With today’s employee-driven hiring trend, it’s important to be an attractive place to work. In this episode, Kiera dives into how practices can become very appealing places for prospective employees. She shares how the Dental A-Team retains its team members, what your turnover can indicate, and ways your practice can shine brighter than the rest. Episode resources: Reach out to Kiera Listen to episode 505, What is Your Practice’s X Factor? Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Derick Van Ness, founder and wealth strategist at Big Life Financial, is back because … it’s tax time! In this episode, Dental A-Team listeners are students of the tax world. Derrick gives his advice on how to save money on taxes, what the right tax advantage investments look like, donation strategies, taxation tier levels, and a ton more. Episode resources: Learn more about Big Life Financial Book your FREE tax strategy session Get in touch with Derick directly: derick@biglifefinancial.com  Listen to episode 462, Get Tax Savvy Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The Dental A-Team traveling consultants have been in many practices lately that are looking to introduce new projects and skill sets to the team, like ortho and 3D printing. Kiera’s here to share with you what she told them: Pick one project per quarter and focus on that. Listen to this episode and learn how to introduce projects to everyone slowly but surely. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes