Dental A Team W/ Kiera Dent And Dr Mark Costes

Compiling information to make a job description isn’t fun, but it’s very important. You’re setting up expectations and a framework that will allow your practice to flourish. In this episode, Kiera walks through what she includes on Dental A-Team’s one-paged job descriptions, and why she does so, such as … Title of position Ideal characteristics Core values of your business Role of position daily, weekly, monthly, quarterly, and yearly Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Tiff is on the pod to chat with Kiera about an office she just visited which needed some attention on its collections and accounts receivable. To give an idea of where this practice sits at, its collections are at 80% and case acceptance is at 56%. Tiff shares three points she touched on with this office: Three tactics to put into place to raise collections Establish tracking methods Spun complaints in a positive direction Episode resources: Reach out to Tiff and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Brit! The Dental A-Team is hearing a lot about practices’ struggles with communication. In this episode, Kiera and Brit discuss ways to enhance communication in a practice, and even reach a breakthrough point. They touch on the following: Establishing ground rules of communication in your office Stop assuming everyone knows how to communicate How to bring up that you want to have better communication practice-wide And more Episode resources: Reach out to Brit and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

If you hate working on operations manuals … We get it. Been there, done that. In this episode, Kiera walks through what it takes to create a basic version of an operations manual and why it’ll help your practice by leaps and bounds, as well as how the Dental A-Team can help. She then goes into how to go the extra mile with your manuals. Episode resources: Reach out to Kiera Need a 30/60/90-day template? Let us know! Look into our Customizable Dental Operations Manual Intensive Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kim Creer is here to talk about something a lot of people are having a hard time with these days: hiring. Kim is a stellar example of resilience and innovation, and she shares the steps she’s taken to hire in markets it’s impossible to hire in. She and Kiera discuss the following: Having an abundance mindset Edifying your doctors What the role entails Raving about your culture Knowing what sets your practice apart It can be done, and Kim is living proof! She also gives advice on proper compensation and utilizing your network. Episode resources: Listen to episode 271, Stop Holding Your Team Back! Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The Dental A-Team is seeing a lot of burnout across practices we visit, so Kiera’s here to offer tips about delegating. Just because you can do a bunch of tasks doesn’t mean you should. Kiera provides DAT insight on the best/easiest way to delegate, how to fill the time you’ve delegated out, and what the delegator and delegatee should absolutely not do. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Tiffanie is at the helm of this episode and she’s spilling secrets about membership plans (or discount loans or discount saving plans)! She touches on the following: Whether a membership plan fits with your practice How to have an impactful discount that doesn’t hurt you What plan fees look like to patients How to get started The fantastic thing about membership plans is that they not only are attractive to prospective patients, but they also get your current patients excited — as long as you do it right! Episode resources: Reach out to Tiffanie Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

This ones for the birds. Kiera compares dental practices to flying v formations: Do you have systems in place to make your days go smoothly? Is there a buddy system? A leadership team? By having the right methods in place, your team can take the weight off one another’s shoulders and keep things smooth sailing. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Doctors and office managers, this is an episode that will improve your working relationship with one another. Kiera shares what needs to happen for … Doctors to comfortably delegate to OMs OMs to be business savvy OMs to keep their doctors’ trust Episode resources: Reach out to Kiera Office managers, sign up for DAT’s course that’s just for you! Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We did it. The Denta A-Team has put out 500 podcast episodes! Thank you to all who’ve joined this journey with us, at whatever point that was for you. In the spirit of this magnificent milestone, Kiera is sharing the five most popular episodes that’ve come out of this podcast. Don’t Break Up With Me - Controlling Cancellations 37% to 97% Fluoride Acceptance in Just 3 Months! Dental Gold Mine with Dr. Deren Flesher Insurance verification (there’s a couple different ones here) Increase Case Acceptance From 50% to 100% in One Afternoon Bonus episode! (Listen to this episode to find out which one it is) Episode resources: Reach out to Kiera Go back to the very beginning with episode #1 Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Danny with Swell is on the pod! In this episode, Kiera chats with Danny about Google reviews, Google reviews, Google reviews — a very necessary part of having a practice. Danny shares what practices can do to get their name out in front of potential patients; what not to say in your review responses; why bad reviews are actually good; how to get patients to leave the best kind of review; and a ton more! If you want to try Swell out for yourself, check out the episode resources below! P.S. Speaking of reviews, please leave DAT a review and help us break 500 reviews :) Episode resources: Learn more about Swell  Connect with Danny Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The Super Power Language Britt, one of the Dental A-Team’s fabulous traveling consultants, is in the spotlight this episode, talking about positive language in the office! This isn’t just the glitz and glam and sparkly positivity, but the power of kindness and uplifting language that really has an impact on how people work and feel in your workplace. Britt touches on negative versus positive language and what they sound like, the benefits of being positive, phrases you can use to keep things upbeat, and more! Episode resources: Reach out to Brit Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The Dental A-Team is Team Online Statements over Team Paper Statements! This podcast episode is a sign your practice needs to get on the online statement train. Lots of practices struggle getting collections up because they’re doing it the old fashioned way! Listen in for the four steps you should take to make it as easy as possible to collect payments from your patients! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Ladies and gents, he’s back. Dr. Dave Moghadam is again on the podcast, this time to talk with Kiera about quarterly team calibration. While there’s no silver bullet A-to-Z cookbook for how to operate a practice, an outline certainly helps. Dr. Moghadam shares his outline for setting up the ideal quarterly calibration meeting:  Start with the why (review practice’s mission, vision, and values) Align over treatment, planning, and diagnosis Review what makes your practice stand out To keep things exciting each quarter, Kiera and Dr. Moghadam also chat about ways to shake up the meeting. About Dr. Moghadam: Dr. Moghadam was born and raised in Morris County, New Jersey. After completing his undergraduate degree at Rutgers University in New Brunswick he went on to obtain his Doctor of Dental Medicine degree from the University of Medicine and Dentistry (UMDNJ) in Newark. During his time at UMDNJ, Dr. Moghadam received extensive recognition for his outstanding leadership, academic and clinical aptitude, and

 News flash: Setting goals for yourself isn’t selfish! In fact, Kiera encourages you to set personal, then professional goals. In this episode, she talks about why it’s important to think about yourself a bit more, why taking personal time helps you AND your team, and the best way to actually set those goals. Say the things you want to have; be clear about the life you want. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Accounts receivable! Billers, do you often feel like you don’t have time for it? This episode is your saving grace. Tune in as Kiera reviews benchmarks to track the health of your AR, tips for maximizing a short amount of AR time, and suggestions for seeking innovation with your schedule. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes Schedule a call with us

The Dental A-Team podcast is a whole three years old! To celebrate this milestone, Kiera shares the podcast’s origin story (shout out to Half Dome in Yosemite). She also asks for a birthday gift: Will you help us clear one million downloads this year? This episode is also a good way to remember your own milestones, and to celebrate them properly!  Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Instead of dentistry tactics, Kiera talks about a human skill in this episode: kindness. Engaging with the public these days is more difficult than ever, but Kiera challenges listeners to go the extra mile. Easier said than done, sure — so she also covers filling your own bucket with self love. That way it’s easier to show that same kind of love to others. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It’s another Tiff, Brit, and Dana takeover! In this podcast episode, they’re giving tips and tricks for insurance verification. This task is a great one for any newbies in your practice as it teaches a whole lot about dentistry. The trio breaks down the following advice:  Grouping by insurance company Focusing online first Transferring representatives When to do full versus partial breakdowns And more! If you’re looking for even more meat for your insurance verification sub, listen to episode 460, Your Billing Playbook, which features Josh Smith out of Dental ClaimSupport. Episode resources: Reach out to Kiera Listen to episode 460, Your Billing Playbook Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The Dental A-Team is joined by Dr. Nate Tilman! Fascinating history aside (read his bio below), Dr. Tilman talks with Kiera about his unique dental practice situation, how he’s managed to merge five different practices into his own, and a strategy for doing so. He also speaks to the shifting of culture in his practice, what it took for him to recognize, and the success it’s brought. More on Dr. Tilman: Originally from Salisbury, Maryland, Dr. Tilman attended Wake Forest University for his undergraduate degree. He was awarded his Doctor of Dental Surgery from the University of Maryland where he graduated Summa Cum Laude in 2001. Dr. Tilman served in the U.S. Navy Dental Corps for four years, including two years forward deployed aboard USS Ashland (LSD 48). Following his military service, Dr. Tilman moved to Newport, Rhode Island, in 2007 and opened Newport Family and Cosmetic Dentistry. He has had the pleasure to work with an amazing team and amazing patients in creating a state-of-the art, caring, and comfort