Dental A Team W/ Kiera Dent And Dr Mark Costes

It’s time to dive into the very necessary tête-à-têtes with your team members. Kiera shares her insight on what these one-on-one monthly check-ins with team members look like at the Dental A-Team, including what’s discussed, how skills are ranked, and why self-reflection is so important. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Dr. Paul Goodman — Dr. Nacho himself — is back on the podcast! He talks with Kiera about the four big decisions dentists make (first job, buying a practice, hiring first associate, and selling practice) and how they impact team members. There’s talk of transitions, having uncomfortable conversations, the normalcy of friction (but not toxicity), and becoming a word ninja. This episode is all about changing the game of dentistry ... for the better. More on Dr. Goodman While chief dental resident during his general practice residency and hospital fellowship at Albert Einstein Medical Center, Dr. Goodman received advanced training and also placed and restored 150 dental implants. He has been a faculty member for Hiossen Dental Implant Training Program for the past 10 years and has helped over 100 general dentists place their first dental implants. Additionally, he teaches dental residents at Albert Einstein Medical Center, lecturing to dentists on placing and restoring implants. A graduate of the University of Pe

Still going through lots of change in your practice? Have no fear, Tiff, Britt, and Dana are here to offer advice on utilizing what you’ve got. Their suggestions include: Looking at recare (consider assisted or accelerated hygiene) Expanding days Taking tasks off others’ plates These methods are tried and true, and the trio gives details on how to make each of these work. Episode resources: Reach out to Tiff, Dana, and Brit Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

If you’re a loyal podcast fan, you know Kiera has a hard time with the world of marketing. That means when she talks about her marketing successes, you’d better listen! In this episode, she dives into tracking your practice’s marketing return on investment with KPIs. You’ll learn tactics for… Tracking new patients (AND where they’re coming from) Funneling patients to those successful marketing channels Tracking your promos And more! Learn the patterns of success for getting people to your practice and you’ll know exactly where to put your dollars and get the biggest bang for your buck. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera joins the gang at the Growth in Dentistry podcast! If you’re a loyal listener, you know on the Dental A-Team podcast we cover a lot of technical topics — KPIs and practice expansions and hiring and firing … the works. But it’s important to put work into the simpler stuff too. In this episode, Kiera talks about being grateful and kind to our team members and patients. She also touches on the challenges with hiring at the moment, and what growth in dentistry looks like to her. Episode resources: Check out Dental Intelligence Subscribe to Growth in Dentistry Reach out to Kiera Subscribe to the Dental A-Team podcast  Become Dental A-Team Platinum! Review the podcast on iTunes

We all like to stretch our wings … Are you considering going bigger for your practice? This episode includes key information for practice expansion. Kiera goes into what to consider, how to get creative with space, how to inexpensively outfit an operatory, and loads more. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

No matter how successful you are, there’s ALWAYS a next level. In this episode, Kiera guides listeners through what it takes to have a healthy practice. She touches on the 12 systems comprehensive cycle (below) and provides a checklist for what it takes to get your practice from good to great. Don’t be intimidated by this list! Find out where you fall today, then come up with a game plane to get to the next level. The Dental A-Team is here to help you do that!   Episode resources: Reach out to Kiera Check out the 12 Systems Comprehensive Success Cycle Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

You know her, you love her — Dr. Jenny Perna is back on the podcast! In this episode, Dr. Perna talks with Kiera about keeping a positive mindset in a variety of ways. A big one for Dr. Perna is fitness, so she discusses how she uses staying active to find that endorphin release each day. That endorphin release can help lead to more positivity with your team. A win-win. Dr. Perna is a breath of fresh air in this episode; you won’t want to miss it! Episode resources: Follow Dr. Perna on Instagram Listen to episode 261, Associate to Owner, Taking the Leap Listen to episode 320, Plans Derailed? Here’s What to Do. Listen to episode 388, 3 Tips to Be a Rockstar Associate Reach out to Kiera Subscribe to the Dental A-Team podcast  Become Dental A-Team Platinum! Review the podcast on iTunes

Did you know that often when you’re trying to accommodate your patients, you’re actually undercutting your staff? Doctors, we’re looking at you. Kiera shares how to master the scheduling lingo to make sure the right people are scheduling the patients. Telling patients they can come in whenever is not a solution, using the verbiage shared in this episode is. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is all about key performance indicators in this episode, and why they’re important. When framing KPIs as the vitals of your practice, it makes a lot more sense! Some of Kiera’s favorite KPIs are … Production (net, not gross) Collection (at least 98%) How many new patients you’re getting Average diagnosis Acceptance rate Overhead There are a lot more indicators she talks about in this episode, so whether you’re a beginner with KPIs or elite status, there’s something you can learn. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Innovation is the name of the game, and CareStack’s Jim Gerson joins Kiera to talk about it. Whether you’re part of a growing, ambitious practice or one that’s aggravated by subscriptions that bog you down, 2022 is the year to think differently. Jim and Kiera discuss CareStack’s abilities to streamline the following: Training of new hires Online scheduling Insurance verification Those practices that are innovating constantly are the most relevant. Are you one of them? About CareStack: CareStack was founded in 2015 by Dr. Mark Huzyak and Abhi Krishna. Mark has been practicing dentistry for the past three decades, and none of the systems that existed in the market could truly keep up with the needs of his growing group practice. So in 2015, Mark reached out to a group of software experts led by Abhi to create a state-of-the-art, cloud-based all-in-one technology platform that fundamentally transforms the way dentists work and manage their practices. Episode resources: Learn about CareStack, the best de

Tiff and Brit are taking over the podcast! Tune in to hear the fabulous consultants talk about why documentation and communication matters. The Dental A-Team rule: If it’s not documented, it didn’t happen. Tiff and Brit break down the inefficiencies that happen when proper notes aren’t recorded and how to keep from going down an inefficiency rabbit hole. Episode resources: Reach out to Tiff and Brit Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The Dental A-Team has some big moves on the horizon — keep an eye out at Authority Magazine and USA Today ;) In light of these opportunities, on Kiera’s mind are moves to keep the passion alive in the dental industry. She touches on tips to not only be inspired each day by dentistry, but also ways to keep your success going: Take CE, expand yourself Seek to become an elite business owner Encourage a rock-solid culture Get yourself a coach You don’t have to do all of these at once. Rather, pick one and watch yourself grow.  Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera and her Dental A-Team consultants have been in a lot of practices. In this episode, Kiera talks about accountability practices she’s seen actually work in those practices. To get to the core of accountability, you need to do the following as a team: Speak with integrity Be clear with expectations Have a set timeframe Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Did you know there’s a direct correlation between a perfect handoff and your case acceptance? Kiera explains in this episode, sharing perspectives from both doctors and hygienists. Remember the ICRP method? She touches on that, and gives pro tips on upping that case acceptance through handoffs. Episode resources: Reach out to Kiera Listen to episode 407, WWDD: What Would Doctor Do? Learn about the ICRP method in episode 383, How to Shorten Exam Times AND Keep Value Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We all get burnt out at times — that’s totally normal. But it’s up to YOU to address the burnout. In this episode, Kiera and Brit give tips on how to go from low to grow. Recognize you’re burnt out Find the cause Make goals + measurements Associate with the right people Each of us has ownership over our burnout, and the advice given by Kiera and Brit will help you confront those concerns and overcome them. Episode resources: Reach out to Brittany and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Dr. Dave Moghadam joins Kiera to discuss getting your hygiene team on the same page and at the same point of understanding. He shares his approach, and goes deeper into the following: Gather all information and establish a flow of procedure Hold a longer meeting for your hygiene team to review and add their own ideas Allow a period of follow-up for questions Transition into monthly or quarterly meetings to continually update Dr. Moghadam utilized the Dental A-Team’s hygiene course to help him come up with this approach to calibrate his hygienist team. About Dr. Moghadam: Dr. Moghadam was born and raised in Morris County, New Jersey. After completing his undergraduate degree at Rutgers University in New Brunswick he went on to obtain his Doctor of Dental Medicine degree from the University of Medicine and Dentistry (UMDNJ) in Newark. During his time at UMDNJ, Dr. Moghadam received extensive recognition for his outstanding leadership, academic and clinical aptitude, and dedication to the profession.

Kiera and Tiffanie are both on the pod — this time to talk about a topic many, many practices (and businesses worldwide) are struggling with: hiring. The following points are discussed: Write solid ads Have a solid culture Use incentives that work (Kiera and Tiff give many ideas on these) This episode covers perspectives from both a doctor and a team member, so everyone is covered. Episode resources: Reach out to Tiffanie and Kiera Listen to episode 464, Break That Negative Morale! Listen to episode 440, 3 Tips to Hiring Your Unicorn Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera and Brittany dive into what makes and breaks morning huddles in your office. These meetings are opportunities to coordinate and work together no matter the different departments. Kiera and Brittany share their favorite ways to kick off these meetings, what team members should know going into a meeting, the best items to include in the meeting, and a ton more! Episode resources: Reach out to Brittany and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes  

Dr. Lewis Chen is aboard the Dental A-Team! Dr. Chen has become an extremely successful dentist in a short amount of time — like, 10-practices-in-two-years successful. He shares with Kiera what he did differently to find his success, including utilizing the right resources and committing to a schedule. Dr. Chen and Kiera also discuss the difference between work and luck, things that went well, and pitfalls he wishes he’d avoided. He also shares life hacks, his best tip for delegation, and how to elevate teams. More about Dr. Chen Dr. Lewis Chen was born and raised in New York. He completed his Doctorate of Dental Surgery (DDS) from Columbia University College of Dental Medicine and graduated top of his class with highest honors and distinction. Due to his outstanding clinical performance, leadership, and selfless contributions to Columbia, he was one of few to be nominated and inducted into the only renowned, national dental honor society, Omicron Kappa Upsilon (OKU). After graduation, he completed his reside