Dental A Team W/ Kiera Dent And Dr Mark Costes

This episode dives into confidence in leadership and a focus on small victories. When you’re setting your weekly goals, are you finding any of the following taking place: You’ve overcommitted yourself; you didn’t prioritize what needed to be done; or you didn’t delegate. Kiera encourages listeners to make small promises instead of unwieldy ones — this also gets your team to believe in you! Look to see where you’re setting yourself up for failure and commit to fixing it. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Dental A-Team consultant Dana Morsell to talk about setting goals for 2022! The two give advice on what makes a successful goal, what types of goals offices tend to set, how leadership can help the team meet goals, and more! They also discuss what DAT’s own goals will be. In 2022, it’s grow or die, and we want to help you GROW!  Episode resources: Tune in on Fridays for Donuts with Dana Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Happy New Year, fam! In this episode Kiera is kicking off your new year in a magical way. She guides listeners through an activity that’ll set each department in your practice up for success in 2022 while including a reflection of 2021. Lists, schedules, patterns, and a ton of possibilities. By the end of this episode you’ll have up to three goals that’ll propel you into your best year yet — professionally and personally. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Brian Bradley, vice president at The Egoscue Method, joins the Dental A-Team podcast to relieve some pain. Just like dental practices encourage patients to brush and floss, Brian is here to encourage caring for your joints and tendons proactively. He shares what Egoscue is, how to care for chronic pain smartly, and even walks listeners through an activity to understand your body’s alignment. Give this episode a listen and you’ll leave with the belief that your body system isn’t going to betray you. About Brian: Brian is on a mission to help millions of people learn how to live healthier, pain-free lives and achieve complete fitness. A frequent speaker at industry events, he presents, consults, and conducts training with corporations, organizations, and nonprofits on the topics of chronic pain, healthy living, and high-level performance. His clients include Titliest, Golf Digest, the PGA, the Tony Robbins Companies, Bulletproof Radio, YPO, the Seattle Study Club, MLB, the NBA, and the NFL. Brian has been preac

Listeners, stop sticking your head in the sand about the negative morale in your practice! Kiera gets real in this episode and encourages fellow Dental A-Team members to recognize, know their role, and do something about negativity. She even shares DAT’s own struggles with such low morale lately and how she’s been able to climb out of it. Episode resources: Reach out to Kiera Listen to episode 455, How to Boost Team Morale Listen to episode 234, Creating Smiles — LITERALLY Listen to episode 148, Step by Step to Having Uncomfortable Conversations Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Whatever you celebrate, happy holidays! Kiera reflects on what this past year has meant, the wins she’s had, and thinks about what the new year will bring. She also encourages listeners to journal about their own 2021 experiences and beyond! Take this holiday season to reflect and make goals to evolve into the best version of yourself. We’re so happy to have our Dental A-Team around us. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Derick Van Ness, founder and wealth strategist of Big Life Financial, is here to make tax-talk interesting! He joins Kiera to educate listeners about tax efficiency, and specifically research and development credits.  Learn about the history of R&D credits, the steps to be successful, and why this tax approach absolutely applies to dentists who are 1) paying taxes and 2) making a profit. Most of the practices Big Life Financial works with get $30,000 to $75,000 back by experimenting with these credits! Derick even shares whether or not this approach will get you audited or not. Episode resources: Learn more about Big Life Financial Book your free tax strategy session Get in touch with Derick directly: derick@biglifefinancial.com  Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We’re rounding out the year by sharing phrases that’ll get your patients saying YES! The Dental A-Team has put a ton of time into figuring out what works best when speaking with our patients, what gets your practice results better and faster. The idea is to think about the outcome you want and then listen to the verbiage you’re using. Kiera gives advice on some phrases you could use … as well as words you definitely shouldn’t.   Episode resources: Reach out to Kiera Listen to episode 311, How to Stop Cancellations Listen to episode 250, Magic Phrases and Pre-Payments Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Josh Smith, co-founder of Dental ClaimSupport, is here to tell you what’s going on in the dental billing world (and even makes it sound exciting)! Josh and Kiera go through a slew of topics, including biggest mistakes dental practices are making with billing, what to do about crowns and buildups, best clearinghouses, tips for insurance verification, and so, so much more. About Josh:  Josh Smith attended the University of Georgia and graduated from UGA’s Terry College of Business in 2009. After college, he quickly joined a dental group out of Savannah, GA. He focused his skills on dental billing and management, and rapidly moved out into the field to manage dental offices. With the combined expertise of billing and management, Josh and his two other co-founders birthed Dental ClaimSupport in 2012. Since then, DCS has been an industry leading dental billing firm that eliminates insurance strain and ensures dentists collect what they produce. Josh resides in Savannah with his wife and two daughters. He enjoys al

It’s the most wonderful time of the year, and people like to enjoy it by taking time off.  And that’s okay! Kiera discusses why vacations are so important for both those taking them and those still working in the office. It’s a chance for recharge and to find out where the gaps are in your office. Not convinced? Press play to get some inspiration for why it’s great for team members to take lengthy vacations. Episode resources: Reach out to Kiera Listen to episode 446, Define Your 30-Minute Downtime Window Listen to episode 423, Help Me! Plus, the Power of Downtime Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is inviting you to have the best morning ever … every single day. How could this be possible? By setting up a miracle morning, or a set structure, for yourself! Kiera shares how having a routine each morning has helped set a positive vibe for her days, and gives ideas to you to cater your morning tasks to your personality. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes  

Randon Jensen, a dental broker with CTC Associates, is the latest guest on the Dental A-Team! He joins Kiera to talk about a very, very popular topic right note: Selling, merging, or buying up practices!  The two discuss answers to the following questions: What’s the smartest move for practices to make right now? Who comes out financially ahead with different choices? What are the emotional costs? What are some of the determining factors to make a decision? And a ton more. Randon is one of the good brokers, and gives his honest opinions on how different futures for dental practices can shake out. About Randon:  Randon Jensen, a native of Preston, Idaho, currently resides in Bountiful, Utah with his wife, Cami, and their five children. He graduated Magna Cum Laude from Utah State University with a Bachelor of Arts in business management. Prior to joining CTC Associates in 1999, Mr. Jensen worked in mid-level management for Wal-Mart Stores, Inc. In addition to authoring and co-authoring scores of arti

Do you know someone who’s been poached from one job for another? In this episode, Kiera talks about her experience with poaching as an employer (spoiler alert, it’s not fun) and encourages listeners to be ethical in their hiring efforts. Her advice: Don’t poach from other offices and have a good culture — that way, your employees will think twice about leaving your business. Episode resources: Reach out to Kiera and Brit Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Boosting morale in your office doesn’t need to be extravagant, but it does need to be intentional. Kiera and Brit discuss what your office can do to create lasting happiness in your practice. The two even give examples of what the Dental A-Team is doing and whether or not they’re working. Episode resources: Reach out to Kiera and Brit Listen to episode 418, Your Team Members Are the Avengers Listen to episode 234, Creating Smiles — Literally Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes  

Cory Pinegar, CEO of CallForce (a dental scheduling business), joins the Dental A-Team family! He and Kiera talk about what it takes for dental practices to get creative these days, and how CallForce can help (particularly with answering calls, recare, and insurance verification) in a world trending toward automation!. In Cory’s words, it’s innovation or death. Is your practice keeping up with the changing and advancing times? Even with dentistry as a relationship-driven process, the field is moving toward automation, and the time to jump on the bandwagon now. Learn how your practice can get a head start! Episode resources: Check out CallForce Get in touch with Cory directly: cory@getcallforce.com Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It’s the most wonderful time of the year … holiday work parties and bonuses! Kiera takes some time to talk about successes she’s had in celebrating her business and her coworkers, and she wants you to do the same! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Role-playing can definitely have an awkward pang to it, but Kiera’s here to sell you on why role-playing actually works and how it provides a consistent experience for your patients. She even gives tips on what to say to people who are nervous about acting things out in front of others. Already a believe of role-playing and/or interested in incorporating it into your practice regularly? Consider folding role-playing into the Dental A-Team’s 12 Systems Comprehensive Success Cycle! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We’re extra grateful on the podcast today, and we want to encourage each of you to share the love with your fellow team members. Kiera talks about how you can help others feel special and significant in their jobs, and make your practice a welcoming place to be. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Morgan Stump, sales manager with Provide, to chat about dental financing. Provide is a leading lender for a range of medical practices, and with Morgan as one of the top people in the industry, he has a lot of answers to your financial questions. He gives tips about the following in this episode: How to qualify to be an owner as a student or first-time buyer How conventional loans work compared to Provide Why now is the best time to refinance, expand your practice, or purchase equipment What to look for when buying a new practice And more! Episode resources: Try out Provide Get in touch with Morgan directly through email (morgan@getprovide.com) or phone (503-686-3284) Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Did you know that when your front office staff isn’t smiling when they answer the phone, it can actually cost you thousands of dollars? This episode is all about the welcome wagon of your practice — the front office. Kiera talks about why so many practices fail to capture potential new clients, the best way to answer the phone, and how your front office team can level up. Plus, we have resources you can use! Download our 5-minute new patient phone call script, as well as a phone call scorecard. You know at the Dental A-Team we’ve got everything you need! Episode resources: Reach out to Kiera Listen to episode 147, Is Your Front Office Killing Your Practice? Listen to episode 40, The 5-Minute New Patient Phone Call Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes