Informações:
Sinopsis
A regular podcast about the Customer Success profession.
Episodios
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Episode 18 - State Of The Industry
01/12/2017 Duración: 35minEllie, Kathleen, Drew and Mike discuss SuccessCon West and TSW, and what it said about the state of the industry.
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Episode 17 - proving value
10/10/2017 Duración: 26minHow do you help your customers understand the value they are getting from your service (and therefore from you?) Steve, Drew and Mike discuss.
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Episode 16 - Tactics to scale
10/10/2017 Duración: 27minKathleen, Drew and Mike talk about specific tactics to think about when you're faced with a large number of customers to manage. Where do you start, what do you do first?
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Episode 15 - Unsuccesscast
25/08/2017 Duración: 26minSteve, Drew and Mike talk about some of their failures in Customer Success. Visualize failure, then don't do it!
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Episode 14 - More Scaling Customer Success
22/08/2017 Duración: 26minDrew, Kathleen and Mike continue the conversation on how to scale a Customer Success organization beyond the initial stages.
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Episode 13 - Scaling customer success
22/08/2017 Duración: 30minKathleen, Drew and Mike talk about some of the top challenges and things to consider when scaling a Customer Success organization.